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Got a question? Check out our popular queries below.

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Enter your mobile number or email address in the box provided and click Next.
A page will open with letters visible. Type the letters (separated by a space) into the field provided and click continue.
A code will be sent to your phone or email address.
Enter this code in the space highlighted on Three.ie. You will then be able to change your password and log in to your Three.ie account as normal.
Please note that your new password cannot be the same as your previous password. It also must be between 6 and 10 characters and must contain letters and numbers, e.g., abc123.

If you are a Broadband customer, you can also follow the steps above. If your username is your Broadband number, you can get the code in the Connection Manager or by putting your SIM into a Three phone.

How do I track my online order?

You can track your online order here: three.ie/track-your-order/.

My phone is lost or stolen. What should I do?

If your phone is lost or stolen, please follow the below steps:

Contact us at three.ie/chat or by calling 1913 to report your phone as lost or stolen. We can then suspend your account to ensure no further unauthorised usage. We can also blacklist your device so that no one else can use it.
Report the loss or theft to your local Garda station
If you have insurance, contact your insurance provider directly to make a claim. You’ll need to provide proof that you have reported the incident to the Gardaí within a certain timeframe (generally 24-48 hours). Usually, a member of the Gardaí will need to stamp and sign your insurance claim form.

If you have insurance with Three SOS, here’s how to make a claim.

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Chat
Our chat agents are here to support seven days a week from 7am to midnight. Click here to get started.
Freephone 1913 or +353 83 333 3333 from abroad.
08:00 - 20:00 Monday to Friday
09:00 - 18:00 Saturday & Sunday
09:30 - 18:00 Bank Holidays
Email
Have a general query about your Three account? Click here and select “General” under Contact Reason. Or you can email us at customer.care@three.ie.
Code of Practice
You'll find general information about us here, including our services and how to get in touch.

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Bill Pay

How can I check my bill?

You can view your current or past bills by logging onto your My3 account, either via web or the My3 app.

How can I pay my bill?

There are several ways to pay your Three bill:

Log in to your My3 account, either via web or the My3 app.
Call 1913. Press 1 for Billing & Payments, then press 1 again to pay your bill.

How can I check my usage?

Bill pay customers can check their usage, remaining calls/texts/data and more by logging onto their My3 account, either via web or the My3 app.

I have a question about my bill.

If you have a query about your bill, we recommend logging on to your My3 account to view the bill, where you will see a breakdown of your bill charges. You can find information on understanding your bill in our blog Understanding your Bill.

How do I print my bill?

Print or download your bills from your My3 account in the Billing and Payments section.

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the answer?

Chat
Our chat agents are here to support seven days a week from 7am to midnight. Click here to get started.
Freephone 1913 or +353 83 333 3333 from abroad.
08:00 - 20:00 Monday to Friday
09:00 - 18:00 Saturday & Sunday
09:30 - 18:00 Bank Holidays
Code of Practice
You'll find general information about us here, including our services and how to get in touch.

Chat now

Broadband

How do I set up my mobile broadband?

To set up your mobile broadband router, take a look at our router device guides. Simply select your router, click ‘Start installation’, and follow the step-by-step tutorial.

How can I monitor my broadband usage?

You can easily monitor your mobile broadband usage using My3. Click here to get started.

I’m having issues with my mobile broadband.

For troubleshooting tips, visit our router device guides. Select your router, then go to the 'Troubleshooters' section and select your query (slow/unstable/no internet).

Still can't find

the answer?

Chat
Our chat agents are here to support seven days a week from 7am to midnight. Click here to get started.
Freephone 1913 or +353 83 333 3333 from abroad.
08:00 - 20:00 Monday to Friday
09:00 - 18:00 Saturday & Sunday
09:30 - 18:00 Bank Holidays
3Money
If you have questions about the 3Money Prepaid MasterCard, click here.
Code of Practice
You'll find general information about us here, including our services and how to get in touch.

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Prepay

How can I top up?

There are several ways to top up your phone:

Use our instant top up service – all you need is your phone number and a payment card.
My3 – you can top up using our My3 online service or the My3 app (available for iPhone and Android).
Dial 1744 and follow the instructions.
Purchase a top up voucher from any Three store or participating retail outlets. Follow the instructions on the voucher.

How do I check my balance?

Prepay customers can check their balance by dialling 1745. Alternatively, log on to your My3 account online or via the My3 app.

Still can't find

the answer?

Chat
Our chat agents are here to support seven days a week from 7am to midnight. Click here to get started.
Freephone 1913 or +353 83 333 3333 from abroad.
08:00 - 20:00 Monday to Friday
09:00 - 18:00 Saturday & Sunday
09:30 - 18:00 Bank Holidays
3Money
If you have questions about the 3Money Prepaid MasterCard, click here.
Code of Practice
You'll find general information about us here, including our services and how to get in touch.

Chat now

Feedback

Where can I find Three’s Code of Practice?

You can access Three’s Code of Practice here.

What is a general query?

A general query can be about your account, your bill or even your phone. If you have a general query about Three and would like to contact us, click here and select “General” under Contact Reason.

What is an online dispute and how can I raise one?

You can raise an Online Dispute here by choosing Online Dispute Resolution under contact reason.

The EU (Online Dispute Resolution for Consumer Disputes) Regulations 2015 requires all traders established in the EU, who engage in online sale or services contracts, and all online marketplaces established within the EU to provide:

An electronic link to the ODR Platform which is available at http://ec.europa.eu/consumers/odr/

How do I make a complaint?

Our dedicated Customer Care Team is always here to help. We will do our best to give an immediate response to whatever issue or query you have. If you are unsatisfied with your query resolution you may ask for it to be escalated. If your query is still not resolved to your satisfaction you can raise a complaint here.

How do I give a compliment?

Our Care Team would love to hear about your positive experiences. Click here and choose Compliment and we’ll share it with our team members.

Still can't find

the answer?

Chat
Our chat agents are here to support seven days a week from 7am to midnight. Click here to get started.
Freephone 1913 or +353 83 333 3333 from abroad.
08:00 - 20:00 Monday to Friday
09:00 - 18:00 Saturday & Sunday
09:30 - 18:00 Bank Holidays
3Money
If you have questions about the 3Money Prepaid MasterCard, click here.
Code of Practice
You'll find general information about us here, including our services and how to get in touch.

Chat now

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Ask the 3Community

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Popular

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