Contact Us

Yes, click our contact us form and select “General” under Contact Reason.

You can activate your new SIM by visiting activate my SIM and following the instructions.

If you’ve just joined Three and want to keep your number, visit our porting page.

To unlock your phone, check out our unlock my phone tool and follow a few easy steps.

Customers who are over 18 can request to have the adult content filter removed from their account. Click live chat to contact Messaging Team, or just call 1913!

If you would like more information on our commitment to internet safety, check out our child safety policy.

If you’re having issues with coverage, check out our data troubleshooting guide.

To check out roaming rates, visit Roaming with Three.

To set up your mobile broadband router, take a look at our Huawei device guides. Simply select your router, click ‘Start installation’, and follow the step-by-step tutorial.

You can check your upgrade eligibility at any time by logging onto your My3 account online or via the My3 app.

We offer our bill pay customers an upgrade from 3 months (90 days) before their contract is up.

If you've forgotten your password, you can reset it yourself without contacting Customer Care.

1. Request a Password Reset
Enter your My3 account email address on the login screen.
On the password entry screen Click Forgot password?

2. Verify Your Email
A reset password link will be sent to your registered email address.
Check your inbox (and spam/junk folder if needed).
Click the reset password link.

3. Create a New Password
Your new password must meet the password criteria requirements.

4. Confirm and Save
Re-enter your password in the Confirm Password field.
Click Confirm to save.
Your password will be updated immediately and can be used straight away.

You can track your order here.

If your phone is lost or stolen, please follow the below steps:

1. Contact our live chat or by calling 1913 to report your phone as lost or stolen. We can then suspend your account to ensure no further unauthorised usage. We can also blacklist your device so that no one else can use it.
2. Report the loss or theft to your local Garda station.
3. If you have insurance, contact your insurance provider directly to make a claim. You’ll need to provide proof that you have reported the incident to the Gardaí within a certain timeframe (generally 24-48 hours). Usually, a member of the Gardaí will need to stamp and sign your insurance claim form.

If you have insurance with Three SOS, here’s how to make a claim.

You can view your current or past bills by logging onto your My3 account, either via web or the My3 app.

There are several ways to pay your Three bill:

1.  Log in to your My3 account, either via web or the My3 app.
2. Call 1913. Press 1 for Billing & Payments, then press 1 again to pay your bill.

Bill pay customers can check their usage, remaining calls/texts/data and more by logging onto their My3 account, either via web or the My3 app.

If you have a query about your bill, we recommend logging in to your My3 account to view the bill, where you will see a breakdown of your bill charges. Learn more about understanding your bill.

Print or download your bills from your My3 account in the Billing and Payments section.

To set up your mobile broadband router, take a look at our Huawei device guides. Simply select your router, click ‘Start installation’, and follow the step-by-step tutorial.

You can easily monitor your mobile broadband usage in your My3 account.

For troubleshooting tips, visit our Huawei device guides. Select your router, then go to the 'Troubleshooters' section and select your issue (slow/unstable/no internet).

There are several ways to top up your phone:

1. Use our instant top up service – all you need is your phone number and a payment card.
2. My3 – you can top up using our My3 online service or the My3 app (available for iPhone and Android).
3. Dial 1744 and follow the instructions.
4. Purchase a top up voucher from any Three store or participating retail outlets. Follow the instructions on the voucher.

Prepay customers can check their balance by dialling 1745. Alternatively, log on to your My3 account online or use the My3 app.

You can access Three’s code of practice here.

You can access Three’s customer charter here.

A general query can be about your account, your bill or even your phone. If you have a general query about Three and would like to contact us, use our contact us form and select “General” under Contact Reason.

You can raise an Online Dispute through our contact us form by choosing "Online Dispute Resolution" under contact reason.

The EU (Online Dispute Resolution for Consumer Disputes) Regulations 2015 requires all traders established in the EU, who engage in online sale or services contracts, and all online marketplaces established within the EU to provide an electronic link to the ODR Platform, which is available at Consumer Redress in the European Union.

When switching to Three, broadband services should be up and running within 8 hours (9 AM to 5 PM, Monday to Friday). For mobile numbers, the porting process typically completes within 2 hours (8 AM to 6 PM, Monday to Friday, and 8 AM to 4 PM on weekends).

If your service is interrupted for more than one working day during the switch or if porting takes longer than expected, you may be eligible for compensation. This is calculated daily based on your monthly plan (e.g., €1/day for a €30 plan).

To claim, simply complete our switching compensation form.

Our dedicated Customer Care Team is always here to help. We will do our best to give an immediate response to whatever issue or query you have. If you are unsatisfied with your query resolution, you may ask for it to be escalated. If your query is still not resolved to your satisfaction, you can raise a complaint on our contact us form.

Our Care Team would love to hear about your positive experiences. Click our contact us form and choose Compliment and we’ll share it with our team members.