Message Us

Yes, click our Contact Us form and select “General” under Contact Reason. Or you can email us at customer.care@three.ie.

You can activate your new SIM by visiting activate my SIM and following the instructions.

If you’ve just joined Three and want to keep your number, visit our porting page.

To unlock your phone, check out our unlock my phone tool and follow a few easy steps.

Customers who are over 18 can request to have the adult content filter removed from their account. Click live chat to contact Messaging Team, or just call 1913!

If you would like more information on our commitment to internet safety, check out our Child Safety Policy.

If you’re having issues with coverage, check out our Network or Coverage Issues blog.

To check out roaming rates, visit Roaming with Three.

To set up your mobile broadband router, take a look at our router device guides. Simply select your router, click ‘Start installation’, and follow the step-by-step tutorial.

You can check your upgrade eligibility at any time by logging onto your My3 account online or via the My3 app.

We offer our bill pay customers an upgrade from 3 months (90 days) before their contract is up.

To reset your password, go to the My3 login page and click the 'Forgot password' link and follow the below steps:

1. Enter your mobile number or email address in the box provided and click Next.
2. A page will open with letters visible. Type the letters (separated by a space) into the field provided and click continue.
3. A code will be sent to your phone or email address.
4. Enter this code in the space highlighted on Three.ie. You will then be able to change your password and log in to your Three.ie account as normal.
5. Please note that your new password cannot be the same as your previous password. It also must be between 6 and 10 characters and must contain letters and numbers, e.g., abc123.

If you are a Broadband customer, you can also follow the steps above. If your username is your Broadband number, you can get the code in the Connection Manager or by putting your SIM into a Three phone.

You can track your order here.

If your phone is lost or stolen, please follow the below steps:

1. Contact our live chat or by calling 1913 to report your phone as lost or stolen. We can then suspend your account to ensure no further unauthorised usage. We can also blacklist your device so that no one else can use it.
2. Report the loss or theft to your local Garda station
3. If you have insurance, contact your insurance provider directly to make a claim. You’ll need to provide proof that you have reported the incident to the Gardaí within a certain timeframe (generally 24-48 hours). Usually, a member of the Gardaí will need to stamp and sign your insurance claim form.

If you have insurance with Three SOS, here’s how to make a claim.

You can view your current or past bills by logging onto your My3 account, either via web or the My3 app.

There are several ways to pay your Three bill:

• Log in to your My3 account, either via web or the My3 app.
• Call 1913. Press 1 for Billing & Payments, then press 1 again to pay your bill.

Bill pay customers can check their usage, remaining calls/texts/data and more by logging onto their My3 account, either via web or the My3 app.

If you have a query about your bill, we recommend logging on to your My3 account to view the bill, where you will see a breakdown of your bill charges. You can find information on understanding your bill in our blog Understanding your Bill.

Print or download your bills from your My3 account in the Billing and Payments section.

To set up your mobile broadband router, take a look at our router device guides. Simply select your router, click ‘Start installation’, and follow the step-by-step tutorial.

You can easily monitor your mobile broadband usage using My3. Click here to get started.

For troubleshooting tips, visit our router device guides. Select your router, then go to the 'Troubleshooters' section and select your query (slow/unstable/no internet).

There are several ways to top up your phone:

• Use our instant top up service – all you need is your phone number and a payment card.
• My3 – you can top up using our My3 online service or the My3 app (available for iPhone and Android).
• Dial 1744 and follow the instructions.
• Purchase a top up voucher from any Three store or participating retail outlets. Follow the instructions on the voucher.

Prepay customers can check their balance by dialling 1745. Alternatively, log on to your My3 account online or via the My3 app.

You can access Three’s Code of Practice here.

A general query can be about your account, your bill or even your phone. If you have a general query about Three and would like to contact us, click our Contact Us form and select “General” under Contact Reason.

You can raise an Online Dispute through our Contact Us form by choosing Online Dispute Resolution under contact reason.

The EU (Online Dispute Resolution for Consumer Disputes) Regulations 2015 requires all traders established in the EU, who engage in online sale or services contracts, and all online marketplaces established within the EU to provide:

An electronic link to the ODR Platform which is available at Consumer Redress in the European Union.

When switching to Three, broadband services should be up and running within 8 hours (9 AM to 5 PM, Monday to Friday). For mobile numbers, the porting process typically completes within 2 hours (8 AM to 6 PM, Monday to Friday, and 8 AM to 4 PM on weekends).

If your service is interrupted for more than one working day during the switch, or if porting takes longer than expected, you may be eligible for compensation. This is calculated daily based on your monthly plan (e.g., €1/day for a €30 plan).

To claim, simply complete our online form.

Our dedicated Customer Care Team is always here to help. We will do our best to give an immediate response to whatever issue or query you have. If you are unsatisfied with your query resolution you may ask for it to be escalated. If your query is still not resolved to your satisfaction you can raise a complaint on our Contact Us form.

Our Care Team would love to hear about your positive experiences. Click our Contact Us form and choose Compliment and we’ll share it with our team members.