Call 1913 or ask in store. T&Cs apply.
Introducing
for your phone
So, you've just got a shiny new phone? You can't put it down and you don't know how you ever lived without it. Unfortunately, theft of smartphones is on the rise. Even if disaster strikes, it helps to be covered.
For more details, ask in store or call 1913. This applies to Bill Pay within 180 days of buying your new phone. For prepay if you wish to purchase insurance within 180 days of buying your new phone, contact 01 2932810.
We know your phone is important to you
All of our Three SOS policies protect your phone against accidental damage, theft and loss whether you're on Prepay or Bill Pay.
If it's lost, stolen or damaged, you need a fast, simple solution. That's what you will get with Three SOS underwritten by Zurich Insurance plc. Don’t forget – your registered SIM must be in your phone at the time of the incident.
Submit your claim via our online claims portal
- Available 24/7
- Claim assessed within 5 minutes
- Live web chat available
- No need to download and physically fill out forms
- Full track and trace facility on repair claims
Benefits
All Policies Cover
Screen Damage
Don't worry about those little smashing noises!
Total Write Off
We don't just cover damage - if your phone is a write off we're there for you too.
Courier Service
We can send a courier to collect and replace your damaged phone at no extra cost.
Liquid Damage
Liquid damage is covered.
Worldwide Cover
Don't worry if something happens to your phone abroad - just get in touch within 48 hours! *
Replacement Phone
Our refurbished replacement phone is manufacturer approved and comes with a minimum 3 month warranty.
Accessories Cover
Up to €150 - now that's nice to know.
Loan phone
We provide a loan 'talk & text' phone on request, when your phone is being repaired at no extra charge.
Policy Excess
You will be required to pay an excess payment for each and every approved claim. The amount of this excess is as stated on your Policy Schedule.
*Cover available up to 60 days outside Ireland.
Below are some examples of how much
your plan could be depending on the device you purchase.
Monthly (€45 Annually*)
Loss
Theft
Number of claims per annum**
2
Accessory Cover
up to €150
Airtime Charges
up to €1600
Excess in the event of a claim
€25
Monthly (€75 Annually*)
Loss
Theft
Number of claims per annum**
2
Accessory Cover
up to €150
Airtime Charges
up to €1600
Excess in the event of a claim
€45
*Annual option only available to prepay customers.
**Up to 2 claims in any 12 month period, beginning from the date of the first claim.
Click here to view Insurance Product Information Document.
Monthly (€145 Annually*)
Loss
Theft
Number of claims per annum**
2
Accessory Cover
up to €150
Airtime Charges
up to €1600
Excess in the event of a claim
€65
Monthly (€190 Annually*)
Loss
Theft
Number of claims per annum**
2
Accessory Cover
up to €150
Airtime Charges
up to €1600
Excess in the event of a claim
€85
*Annual option only available to prepay customers.
**Up to 2 claims in any 12 month period, beginning from the date of the first claim.
Click here to view Insurance Product Information Document.
How to Claim:
Damaged, lost or stolen your phone, here's what to do...
Claim online - submit your claim for damage, lost or stolen phone here, our new claims portal is open 24 hours a day, 7 days a week. Online claims will be assessed in real time and we’ll be in touch with you to agree the next steps for your claim.
Damaged Phones
Submit your claim via our online claim portal.
Online claims will be assessed in real time and we’ll will in touch with to agree the next steps for your claim. If your claim is approved, we will be in touch to arrange a courier to collect it.
If the phone is beyond repair (e.g. – in pieces or crushed) send it to Phonecover after submitting your online claim after receiving confirmation your claim has been approved.
We’ll also provide a basic loan phone if requested.
Repair of the phone will take 5-7 working days on receipt of the damaged phone.
Lost Phones
Make sure you contact us to suspend your SIM on 1913 within 48 hours of loss/theft.
Submit you claim via our online claim portal.
Online claims will be assessed in real time and if your claim is approved, Phonecover will be in touch to provide a replacement phone, usually within 1 working day.
Paper claim forms will be processed on receipt and Phonecover will be in touch to provide a replacement phone, usually within 24 hours of receipt of an approved claim form.
Stolen Phones
Make sure you contact us to suspend your SIM on 1913 within 48 hours of loss/theft.
Submit you claim via our online claims portal and give detailed information on circumstances of theft. Ensure your theft is reported to the Gardai.
Online claims will be assessed in real time and if your claim is approved, Phonecover will be in touch to provide a replacement phone, usually within 1 working day.
Paper claim forms will be processed on receipt and Phonecover will be in touch to provide a replacement phone, usually within 24 hours of receipt of an approved claim form.
Need to contact Zurich about a claim, call 01 2973200
Contact outside Ireland: Call +353 1 2973200
Subject to underwriting criteria. The price point available to customers will depend on the phone selected. Each phone is priced based on an underwriting risk assessment as well as the value of the device. Terms and conditions apply. Three SOS insurance products are underwritten and provided by Zurich Insurance plc. Zurich Insurance plc is regulated by Central Bank of Ireland.