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Customer care is at the core of Three’s business. It underpins our relationship with you and dictates how we run and grow our network and services, most importantly, it frames how we deal with and respond to you. Further information on our complaint handling process is available in our Three Code of Practice, click here to view.
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Can’t find the answer you’re looking for in our FAQs? Try asking over on our 3Community, we’ll get in touch with you as soon as possible. You can also call us Monday to Friday between 08.00 and 20.00, Saturday and Sunday 08.00 to 18.30 and Bank Holiday 09:00 to 18:30 on Freephone 1913.

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08:00 - 20:00 Monday to Friday,
08:00 - 18:30 Saturday & Sunday,
09:00 - 18:30 Bank Holiday