How to read your  Three phone  bill  

To make things easier Three has made a number of payment options available to customers, including direct debit, over the phone or online. To find the payment option best for you, please have a read of our support page How to pay your Three bill. 

Of course you can. You can change your billing method at any time through your My3 account, or by contacting our care teams online or over the phone by calling 1913.  

Your first bill can sometimes be more expensive than expected. This is because it contains your monthly plan charge and charges for usage for any days between your "Join" date and your "First bill" date. You’ll be able to see details of these charges on page 3 of your bill. 

To check on your monthly allowance all you need to do is login to your My3 account or My3 App, and your allowances will be displayed on your dashboard. 

Log in to your My3 account or My3 App. On your dashboard you’ll see your inclusive units and the number of days left to use these units. 

Alternatively, on your bill you’ll see "Bill date" on the top of each page. This is the date your account refreshes every month.

All Three bill pay accounts have a credit limit. This is a total amount that a customer can spend on their account without payment. The majority of credit limits are €250, but this amount can vary depending on the product or services. Your credit limit is set by Three and if you’d like to alter it, you’ll need to contact customer care.

If you spend more than €250 in a billing month, then Three may suspend service until payment is received. Please be aware that a credit limit is not really a tool suitable for managing your spend. 

For more information on Three's credit limits, please see our T&Cs contact customer care by calling 1913 or chat with our messaging team.

If you're looking for a way to manage your spending, spend alerts could help. This is an alert that you can set on your account that notifies you if your bill charges have exceeded a certain amount. All you need to do is log in to your My3 account, go to the usage screen and select Manage spend alert. From here, you'll be able to selecta spend amount at which you'll be alerted. 

Simply put inclusive units are units included in your plan. For example; the Three Select Essentials 5G plan has inclusive units of 67GB of EU data, 200 minutes/text, unlimited Three to Three calls and all you can eat data. 

The easiest way to alter your billing details is through your My3 account or My3 App. Once logged you can set or update direct debit details or make once-off or part payments via credit or debit card. 

If you’d prefer not to do this yourself and would like a little help, contact our customer care teams by calling 1913 or chatting with our messaging team.

Of course you can, just follow these steps: 

1. Click on Bills from the menu on the bottom of the screen

2. On this screen you’ll be able to access your Latest bill or Past bills

If you change your plan during your billing month, your next bill may look different.

For example, if your billing period runs from the 28th of one month to the 27th of the next, and you change your plan on the 6th:

• You'll be charged for your new plan from the 6th onwards.

• You'll also receive a credit for your old plan from the 6th to the 27th, as you already paid for that period on your previous bill. 

This ensures you're only charged for the plan you're using.