Roaming

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Frequently asked questions

There are two roaming caps that are automatically applied to all customer's accounts.

The first cap is set at a default value of €61.50 (incl. VAT).The second cap is set at a default value of €123 (incl. VAT).

You can change this at any time by contacting customer care on 1913 from Ireland, or +353833333333 from abroad.

As soon as you reach the data caps you willreceive an SMS to inform you. You will then have the option to text REMCAP to 50232 toremove the cap for that billing cycle. If you choose to remove both caps, you will thenbe charged for any further data roaming usage.

Your charge will depend on your price plan. Enter your Three mobile number and the country you're visiting above to see the charges.

Yes, we offer a variety of roaming add-ons designed to make your travel experience smoother and more affordable. These add-ons provide additional data, minutes, and texts at reduced rates, helping you stay connected. The availability of specific add-ons depends on your tariff and the country or zone you're in. To see which add-ons are available to you, log in to My3 and navigate to the Add-Ons section. There, you'll find the options applicable to you.

Understanding how your phone and app usage translates to roaming charges can help you manage your costs more effectively. Different activities use varying amounts of data. For example, a 5-minute video call on WhatsApp can use around 20 MB, while browsing social media for 10 minutes might consume about 30 MB. To get a detailed breakdown of data usage for common activities like messaging, social media browsing, and video streaming, check out our comprehensive data usage table. This will help you plan your usage and avoid unexpected charges while traveling.