The European Union has amended the rules regarding roaming rates. The overall aim of the roaming regulation is to allow users to use their mobile phone at home or within the EU where the same charging mechanism will apply. This regulation commenced in June 2017.

What do I need to do to roam within the EU?

You don’t need to do anything extra to roam within the EU. On arrival in the EU country we will notify you of your allowance when roaming. For Billpay customers this allowance is per your monthly bill cycle. For Prepay customers, it will be as per your promotional offer. You can also view your roaming allowance on your My3 account.*

What does it include?

The EU regulation covers calls and texts made while roaming in the EU, made to another EU country and back to the Republic of Ireland. Your data allowance may be subject to a fair usage cap. This will differ from plan to plan.

What does it not include?

Calls made to a non EU country while roaming in Europe.
Maritime (At Sea) and In-flight roaming. This type of roaming is subject to higher rest of world rates, as these areas are not considered part of the EU.
Broadband. Most of our broadband plans are for Republic of Ireland use only. To check your allowance, visit your My3 account.*

Frequently asked questions