Here to help.

Connecting our customers is our top priority.

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Our Commitment
Our Commitment.
We know our network is vital to keeping you connected with loved ones and work during this time and we’re ready for the higher number of calls and data usage coming our way. We’ve removed the 60GB data limit from our All You Can Eat Data service and access to HSE.ie, Gov.ie as well as healthcare and educational resource websites identified by the Government will not use your data allowance. All calls to the HSE’s COVID-19 helpline are now also free.

We understand that some of our customers are experiencing financial difficulties as a result of the COVID-19 crisis. We have put arrangements in place to deal with these customers on a case-by-case basis. We will maintain services for any customers who have informed us that they have been negatively impacted by COVID-19.

Stay topped up on Prepay
Stay topped up on Prepay.
Always have credit when you need it.
We want to make sure you have everything you need to stay in touch. Our All You Can Eat data lets you catch up with loved ones and work efficiently anywhere. If you do not have an All You Can Eat Data plan, you can change your plan now through your My3 app.
  • Top up online, by phone or with My3
  • Check your balance on 1745 or call 1744
  • Use My3 to review your account and change plans
Always there on Bill Pay
Always there on Bill Pay.
Reach out with unlimited data.
If you’re on Three Bill Pay, you’re always ready to reach out with All You Can Eat Data and plenty of calls and texts. If you need to contact loved ones abroad, we’ve several add-ons to personalise your plan.
  • Check on loved ones with international add-ons
  • Easy bill review on My3
  • Simple usage and bill tracking
  • Update plans, check upgrades and more online
Chat with a Store Manager
Chat with a Store Manager.
Get help with your online shopping.
Our Store Managers are here to help you shop online. Use our new real-time Retail Chat for instant access to expert advice on the best phone or plan for you.
  • Find the perfect phone
  • Check you’re on the best plan
  • Get help with upgrades
  • 8am to 8pm, Monday to Sunday
Three Business
 

Three Business.

We’re here to keep you on track with everything you need to work from home effectively. Our Business team have provided the HSE with vital connectivity supports across a range of services.

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Connect with broadband
Connect with broadband.
Providing a better connected network.
We’re supporting our customers with access to unlimited broadband and have removed the 750GB data limit from our unlimited plans until June 30th. COVID-19 is affecting our personal lives, our work lives and our communities, and secure broadband can provide a quick and easy solution.
  • Easy installation with no fixed lines
  • Remote and mobile broadband for easy home working
  • 3Unlimited Bill Pay plans means no worrying about limits
  • No strings Prepay plans also available
  • Contact loved ones on Skype and WhatsApp
Chat with a Store Manager
All You Can Eat Data.
We’re committed to giving our customers access to all the data they need to stay in touch. On March 20th, we removed the 60GB data limit from our All You Can Eat Data service so you don’t have to worry about limits.
The majority of our customers already have All You Can Eat Data as part of their plan. For those who don’t, you can switch now to a new plan through your My3 account. Alternatively, customers can avail of an All You Can Eat Data add-on available until June 30th to help you through these unprecedented times.
Help and support at home
Help and support at home.
Here to answer your questions.
We’ve ensured there will be no disruptions to customer services during this critical time. And if you have any queries, we’ll be here to help.
  • 24/7 self service with My3
  • Tweet or message us on Facebook
  • Get expert support from our 3Community
  • Call us on 1913
  • Chat to an agent online

Intersport Elverys.

Stay active at home with 15% off and FREE delivery on all orders online at Elverys.ie, with 3Plus.

Yogaia.

Practice yoga at home with 75% off your first month subscription with 3Plus.

Just Eat.

Enjoy your nights in with 3Plus and 15% off your next order.

Useful information.
Instead of meeting someone face to face, why not video call them? If you’re using apps like WhatsApp or have an iPhone with FaceTime, this can be a great way to catch up and avoid feeling isolated.
Some schools are already teaching classes remotely with some teachers even using apps likes Instagram! Contact your children’s school and ask them if they’re planning to keep running classes over services like Zoom or Google Classroom.
Many people have gotten really creative when it comes to fending off cabin fever when staying at home and self-isolating. Keeping in touch with loved ones by video call is very popular, even if you’re not feeling isolated. It’s also a great way to reach out to someone who might be feeling lonely. Also, keep an eye out on Instagram and YouTube for free classes and events. Some musicians are streaming gigs over YouTube while yoga instructors are giving classes on Instagram Live.
There are lots of collaboration tools for people working from home. Here at Three, we’re using Microsoft Teams. Microsoft has made this tool free for the time being to help people working from home for the first time. Another popular option is Slack which also has a free option.
Our stores are opening on a phased basis from Monday 18th May. Please check your local store opening hours online. To protect and support our vulnerable customers, we will be prioritising Over 65s and Carers in the first hour open on Monday, Wednesday and Friday. We ask that you refrain from bringing children during this time. We’ve also enabled our retail teams across the country to support our customers by launching Retail Chat, meaning our retail teams are available online to support with customer queries and purchases via our website.
See Three coverage in your local area and all over Ireland with our interactive coverage map.
There's lots of ways to be productive when working from home. Check out our latest blog on 3Community that includes tips on how to work from home.
You can find the most up-to-date steps for your device on the Apple site here and the latest information on using Apple Pay here. Many retailers are encouraging people to pay with contactless to avoid handling cash. As a result, card contactless limits have been increased to €50. Apple Pay doesn’t have a limit due to the fact that you must unlock your phone before making a payment. Some older payment terminals limit all contactless payments to €30 or €50, even for mobile payments.
You can find the most up-to-date steps on setting up Google Pay here and the latest information on using it here. Many retailers are encouraging people to pay with contactless to avoid handling cash. As a result, card contactless limits have been increased to €50. There is no limit for Google Pay and for payments below €30 you don’t have to unlock your phone. For bigger payments, unlocking your phone counts as entering your PIN and allows much larger contactless payments. Some older payment terminals limit all contactless payments to €30 or €50, even for mobile payments.
Yes, shipping will go ahead with enhanced measures to make deliveries as safe as possible. Order before 3pm Mon-Thurs and get free next day delivery on all orders.
We have provided a number of charities including Aware, Age Action and An Cosán with support to ensure connectivity for their volunteers as well as the more vulnerable members of society during this difficult time.
Ireland’s telecommunications providers have agreed to a set of commitments to assist and help their customers in the use of electronic communications during COVID-19. The Covid-19 Consumer Commitments are as follows:
  1. Any fixed broadband customers who do not have unlimited usage already as standard will be given the opportunity, if they require, to upgrade their package (which may be on a temporary basis), with their current service provider.
  2. Any customer who does not have fixed broadband and who relies solely on mobile access to the Internet will have the opportunity to avail of affordable unlimited mobile data access/package from their service provider.
  3. Fair usage policies will not be automatically applied to unlimited fixed and mobile data packages.
  4. Service providers may implement appropriate permitted traffic management measures to avoid network congestion.
  5. Access to healthcare and educational resource websites identified by the Government will be zero-rated for all customers where technically feasible.
  6. So that customers can remain connected during the crisis, service providers will engage with any customer that contacts them who is in financial difficulty as a result of Covid-19 and has difficulty paying their bills to agree the best way of keeping them connected to voice and data.
  7. Service Providers will work with ComReg in the event of complaints raised to ComReg by consumers, who consider they are not being treated in accordance with these commitments.
As part of these commitments, we’re supporting our customers with access to unlimited broadband and have removed the 750GB data limit from our unlimited plans until June 30th.