How to move your phone plan from prepay to bill pay

Are you a Three prepay customer who’s tired of having to top up every 28 days? Have you considered moving to bill pay? Three offers a wide range of phones and inclusive plans. 

There are a few ways to move from prepay to bill with Three. You can complete the move yourself through your My3 account, login to the Three website or your My3 app. If you’d like some help, contact our customer care team, either our  messaging team, by calling 1913, or popping in-store. To find your local store and their opening hours check our store locator. 

Switching to bill pay through My3 

Switching to Bill Pay through your My3 account is pretty simple. Log in to My3 or open your My3 app, move down the page till you see ‘Looking for an upgrade’ and click Bill Pay. All you need to do now is select your phone and plan and follow the prompts on screen.  

Switching to bill pay with customer care 

If making the switch online is not for you, not to worry. Our customer care team would be more than happy to assist you whether you call 1913 or chat with our messaging team.  

Benefits of switching to Three bill pay  

There are many benefits with switching to a bill pay account, such as great connectivity, access to new plans and offers and award-winning customer care. 

Tailored plans for more freedom 

• On bill pay, not only will you benefit from All You Can Eat Data, but you will also get Unlimited Three to Three calls so you can chat when you want, where you want, with other Three customers, for free! 
• Our plans are 5G ready. Remember that your phone needs to be 5G enabled too, so look out for the little 5G symbol in our online shop. 
• You get an allocated allowance of calls to other networks and landlines as well as texts that you can use to connect with your family, friends and colleagues without worrying about being charged. 
• You get to use your allowance of calls and texts, as well as a data allowance while roaming in the EU and EEA countries. This means no more surprise bills after your enjoying your holiday abroad!   
• You have a variety of add-ons to choose from, like national or international calls, which are handy if you have used up all of your inclusive units, or if your loved ones are living abroad. 

Excellent value and rewards

• Whether you're a tech lover, or you just fancy a nice shiny new phone, you can avail of new devices without paying the full price! This will save you hundreds on the total cost. Some of our phones are even available from €0 on bill pay when you switch your number to Three!
• Exclusive rewards, offers, discounts and competitions with Three+. Don't forget that you can get access to presale tickets for gigs at 3Arena and 3Olympia. 

Other extras

• You can do so much with My3 on bill pay, like checking your allowances, paying your bill, selecting an add-on, and lots more!   
• Moving to bill pay means you are automatically on online billing. This is great for the environment due to less paper waste and clutter for you!