Why is Three calling me? 

Sales calls from our loyalty team

Our loyalty team contacts Three customers to inform them about new products, services and promotions that may be of interest to them. They also call customers to check if they are happy with their current Three product or service. 

These calls come from our loyalty team from 061 203 659 or 061 203 660. If you miss the call, call 1913 or chat to our messaging team for more information.

Support calls 

If you’ve registered your interest in a getting a new Three broadband connection, through either Switcher.ie or Bonkers.ie, you’ll be contacted by our support team using the below numbers. The team will walk you through the broadband plans we have and the purchase process. 

Switcher.ie: 061 203 642

Bonkers.ie: 061 203 682

Don’t worry if you miss the call, you’ll be provided a number so that you can make contact at a time more convenient for you.

Three+ calls

If you’ve entered one of our Three+ competitions and are lucky enough to be selected as a winner, you’ll receive a call from our loyalty team on 061 203 660. You’ll need to accept your prize on a phone call with us and then the loyalty team will explain how you’ll receive it. 

Please keep in mind you must answer the call to claim your prize. The team will call once and if they don’t receive an answer, they’ll call another entrant.

Calls and texts from Three

When you receive a call or text from Three, please keep the following in mind:

• Our text messages will appear From Three.
• We may ask you to confirm certain details to verify your identity, but we'll never ask you for personal information such as usernames or passwords.
• If you're unsure if the caller is genuinely from Three, hang up and call us directly on 1913. 
• If you receive a text claiming to be from Three with a link which requires you to login, please ignore and contact us directly.

How to spot a scam call  

Please remember that genuine calls from Three, will ask you to confirm your details, not provide them. For example: "This is Jane from Customer Support. Can I confirm that I'm speaking to John, the owner of 083 123456?" Representatives from Three will not ask you to provide your mobile number or My3 login details.

Scam calls these days can be very hard to spot. That is why we advise all our customers to be vigilant and to keep the below in mind to protect yourself.

• Don’t allow yourself to be rushed. If the caller is putting you under pressure to provide personal details or complete an action, hang up. Genuine calls from your service provider like Three, your bank or utility company will not rush you.
• Do not provide personal details, unless you are 100% sure the caller is genuine. If you are unsure hang up and call the company back. Be aware genuine organisations will not ask you for pin codes or passwords.
• If you don’t recognise the number, or the call is coming from a country you’ve no reason to expect a call from, don’t answer. 

For more information on the most common types of scams and how to spot them we would recommend reading Comreg's article Scam Calls & Texts and our blog Ways To Spot A Scam.