Distance Selling

Applicable only to consumers who have used distance channels to connect to Three


You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from today’s date where you have agreed to connect to Three services but have not ordered a Device from Three. Where you have ordered a device your cancellation period will expire 14 days after you receive your Device.

To exercise the right to cancel, you must inform us at one of the contact addresses/numbers given below of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached cancellation form below but it is not obligatory.

Three Customer Services
Three Ireland Services (Hutchison) Limited
28/29 Sir John Rogerson’s Quay
Dublin 2
Contact No. 1913 or from abroad: +353 83 333 3333
Fax No. 01 6790169

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you have been permitted to upgrade before the end of your existing Three minimum term and you avail of 14 day cancellation rights, your Three upgrade agreement will be cancelled before your new upgrade minimum term commences but your existing Three minimum term will be unaffected.


Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including any deposit and the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract, subject to you sending the goods back or evidence of having done so. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must send back the goods to, Three Ireland, Online returns, PO Box 11564, IDA Industrial Estate, Balbriggan, Co.Dublin without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods. You will be liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.

You will be responsible for any damages to the device due to incorrect or inadequate packaging while it is in transit or if you have personally arranged its transport.

Where we have provided you with a Device which you return further to these terms, you will liable for the diminished value of the Device where you have failed to remove any installed form of lock code or other security on the Device to restore it to factory settings prior to returning it, including but not limited to Be it, device locked, finger print locked, Google Locked in the case of Android devices or Find My iPhone locked in the case of Apple Devices.

For further information please see the following;
Android Devices: Remove Google Account - https://support.google.com/accounts/answer/32046?hl=en
Apple: Remove Find My iPhone - https://support.apple.com/kb/PH2702?locale=en_US

If you request to begin or you begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your cancellation of this contract in comparison with the full coverage of the contract.

Where we have provided you with a Device, your Device as delivered complies with any description provided by us. Your Device is fit for the purposes for which telecommunications goods of the same type are normally used and the quality and performance of your Device are satisfactory given the nature of the Device.

The Services are only used with Devices approved for use with the Three Network. The manufacturer of your Device has provided you with a warranty against defects in materials and workmanship for a period of at least 12 months from purchase. The manufacturer’s warranty is in addition to your legal rights.

If you are a first time Bill Pay customer you may be asked to make a prepayment which will be applied as a credit to your account.

You agree to pay all Charges (whether you use the SIM card or not), due under your agreement. These Charges may cover (without limitation) fixed periodic charges, including your monthly recurring charge which you acknowledge has been explained to you , usage charges (for example, charges for Out of Bundle Services or Additional Services as set out at //www.three.ie/web/legal/older-terms-and-pricing/

If you are a Bill Pay customer, the minimum price for the services provided under this agreement is the cost of your monthly recurring charge.

Your credit or allowances contained in any Prepay voucher or Add-on (as applicable) will be reduced each time you use or incur Charges for Three Services. If for any reason your account balance drops below zero, you may not be able to access Three Services and you will need to purchase and activate a Prepay voucher or Add-on or otherwise make a payment to us to clear the negative balance on your account. You may only use Prepay vouchers and Add-ons to obtain credit or allowances for access to Three Services. Prepay vouchers, Add-ons and any credit or allowance on your account are not redeemable for cash under any circumstances. Pricing information is available at //www.three.ie/web/legal/older-terms-and-pricing/.

Prepay vouchers and Add-ons must be activated on your account during the validity period specified on three.ie or other relevant customer.


Cancellation Form

To: Three Ireland Services (Hutchison) Limited, 28/29 Sir John Rogerson’s Quay, Dublin 2

I/We [_______________________________] hereby give notice that I/We [____________________________] my/our [_________________________] contract of sale of the following goods[______________________________]/for the provision of the following service [_____________________________________],

Ordered on [________________]/received on [________________],

Name of consumer(s),

Address of consumer(s),

I confirm that I have in this notice advised Three Ireland Services (Hutchison) Limited of any ancillary contracts to be cancelled .

Signature of consumer(s) [only if this form is notified on paper],


Three Customer Services
Three Ireland Services (Hutchison) Limited
28/29 Sir John Rogerson’s Quay
Dublin 2
Contact No. 1913 or from abroad: +353 83 333 3333
Fax No. 01 6790169

Online contact //www.three.ie/web/contact-us/?c=three

We will investigate any complaint you may have in accordance with our complaints handling policy, after which we will contact you with the results. Our complaints handling policy is detailed here //www.three.ie/web/uploads/pdfs/terms/consumer/Three_COP_for_complaint_handling_-_2015_Final.pdf

You appoint Three Ireland Services (Hutchison) Limited in respect of each order you place with us on an irrevocable basis as your agent for the purposes of issuing instructions on your behalf to An Post, in relation to section 53 of the Communications Regulation (Postal Services) Act 2011 and thereby permit postal packets addressed to you to be opened, delayed, detained and/or for the due delivery of the postal packet to you to be interfered with or prevented.