Here to Help

Here to

help

Connecting our customers is our top priority.

Our

Commitment

We know our network is vital to keeping you connected with loved ones and work during this time and we’re ready for the higher number of calls and data usage coming our way. We’ve removed the 60GB data limit from our All You Can Eat Data service and access to HSE.ie, Gov.ie as well as healthcare and educational resource websites identified by the Government will not use your data allowance. All calls to the HSE’s COVID-19 helpline are now also free.
We understand that some of our customers are experiencing financial difficulties as a result of the COVID-19 crisis. We have put arrangements in place to deal with these customers on a case-by-case basis. We will maintain services for any customers who have informed us that they have been negatively impacted by COVID-19.

3Store

Connect

We’ve launched 3Store Connect to help you with all things Three at home. Just go online and speak to a Three retail assistant about plans, phones, upgrades and anything else you like. You can even buy right there and then. Look out for our pop up in the corner of your screen.

Learn More

Book a

3Store Visit

We’re doing all we can to make 3Store visits as quick, safe and helpful as possible. In an emergency, appointments can now be booked at all 3Stores nationwide for help with phones, care and other queries.

Book a visit

Stay topped up

on prepay

We want to make sure you have everything you need to stay in touch. Our All You Can Eat data lets you catch up with loved ones and work efficiently anywhere. If you don't have an All You Can Eat Data plan, you can change it now through your My3 app.

• Top up online, by phone or with My3
• Check your balance on 1745 or call 1744
• Use My3 to review your account and change plans

Easy Top Up

Be there

on bill pay

If you’re on Three Bill Pay, you’re always ready to reach out with All You Can Eat Data and plenty of calls and texts. If you need to contact loved ones abroad, we’ve several add-ons to personalise your plan.

• Check on loved ones with international add-ons
• Easy bill review on My3
• Simple usage and bill tracking
• Update plans, check upgrades and more online

VISIT MY3

Three

Business

We’re here to keep you on track with everything you need to work from home effectively. Our business team is also providing the HSE with vital connectivity support across a range of services.

FIND OUT MORE

Connect with

broadband

We’re supporting our customers with access to unlimited broadband and have removed the 750GB data limit from our unlimited plans until December 31st.

• Easy installation with no fixed lines
• Remote and mobile broadband for easy home working
• 3 Broadband Unlimited Bill Pay plans mean no worrying about limits
• No strings prepay plans also available
• Contact loved ones on Skype and WhatsApp

BROADBAND PLANS

All You Can Eat Data

We’re committed to giving you all the data you need to stay in touch. On March 20th, we removed the 60GB limit from All You Can Eat Data service so you don’t have to worry about limits.

Most customers already have All You Can Eat Data as part of their plans. If you don’t, you can switch to a new plan now through your My3 account. Or, you can avail of an All You Can Eat Data add-on available until December 31st to help in these unprecedented times.

VISIT MY3

Help and support

at home

We’ve ensured there will be no disruptions to customer services during this time. And if you have any queries, we’ll be here to help.

• 24/7 self service with My3
• Tweet or message us on Facebook
• Get expert support from our 3Community
• Call us on 1913
• Chat to an agent online

GET IN TOUCH

Audible with 3Plus

Relax and unwind with a 60 day free trial to the world of Audible with 3Plus.

LEARN MORE

Just Eat with 3Plus

Enjoy your nights in with 3Plus and 10% off your next order.

LEARN MORE

Useful Information

What’s the best way to keep in touch with friends and family?

Instead of meeting someone face to face, why not video call them? If you’re using apps like WhatsApp or have an iPhone with FaceTime, this can be a great way to catch up and avoid feeling isolated.

What apps can my children use to learn online?

Some schools are already teaching classes remotely with some teachers even using apps likes Instagram! Contact your children’s school and ask them if they’re planning to keep running classes over services like Zoom or Google Classroom.

What’s the best way to keep in touch with colleagues when working from home?

There are lots of collaboration tools for people working from home. Here at Three, we’re using Microsoft Teams. Microsoft has made this tool free for the time being to help people working from home for the first time. Another popular option is Slack which also has a free option.

Are 3Stores still open?

Yes. All 3Stores are classified as essential retail so we can support our customers in an emergency. Three retail teams will be here to help with queries ad purchases through online retail chat at Three.ie too. You can also book an appointment for an emergency visit to stores on the website. Our 3Store opening times can also be found here.

How do I check my local network coverage?

See Three coverage in your local area and all over Ireland with our interactive coverage map.

How can I work from home effectively?

There's lots of ways to be productive when working from home. Check out our blog on 3Community that includes tips on how to work from home.

How do I set up Apple Pay on my iPhone?

You can find the most up-to-date steps for your device on the Apple site here and the latest information on using Apple Pay here. Many retailers are encouraging people to pay with contactless to avoid handling cash. As a result, card contactless limits have been increased to €50. Apple Pay doesn’t have a limit due to the fact that you must unlock your phone before making a payment. Some older payment terminals limit all contactless payments to €30 or €50, even for mobile payments.

How do I set up Google Pay on my Android phone?

You can find the most up-to-date steps on setting up Google Pay here and the latest information on using it here. Many retailers are encouraging people to pay with contactless to avoid handling cash. As a result, card contactless limits have been increased to €50. There is no limit for Google Pay and for payments below €30 you don’t have to unlock your phone. For bigger payments, unlocking your phone counts as entering your PIN and allows much larger contactless payments. Some older payment terminals limit all contactless payments to €30 or €50, even for mobile payments.

Is shipping still available?

Yes, shipping will go ahead with enhanced measures to make deliveries as safe as possible. Order before 3pm Mon-Thurs and get free next day delivery on all orders.

What is Three doing to help the community?

We have provided a number of charities including Aware, Age Action and An Cosán with support to ensure connectivity for their volunteers as well as the more vulnerable members of society during this difficult time.

What are the new commitments as part of the COVID-19 Consumer Commitments?

Ireland’s telecommunications providers have agreed to a set of commitments to assist and help their customers in the use of electronic communications during COVID-19. The Covid-19 Consumer Commitments are as follows:

1. Any fixed broadband customers who do not have unlimited usage already as standard will be given the opportunity, if they require, to upgrade their package (which may be on a temporary basis), with their current service provider.

2. Any customer who does not have fixed broadband and who relies solely on mobile access to the Internet will have the opportunity to avail of affordable unlimited mobile data access/package from their service provider.

3. Fair usage policies will not be automatically applied to unlimited fixed and mobile data packages.

4. Service providers may implement appropriate permitted traffic management measures to avoid network congestion.

5. Access to healthcare and educational resource websites identified by the Government will be zero-rated for all customers where technically feasible.

6. So that customers can remain connected during the crisis, service providers will engage with any customer that contacts them who is in financial difficulty as a result of Covid-19 and has difficulty paying their bills to agree the best way of keeping them connected to voice and data.

7. Service Providers will work with ComReg in the event of complaints raised to ComReg by consumers, who consider they are not being treated in accordance with these commitments.

As part of these commitments, we’re supporting our customers with access to unlimited broadband and have removed the 750GB data limit from our unlimited plans until December 31st.