3Stores are open to help customers in an emergency. If you need support with your phone, need a new phone or need your phone repaired – you can visit your local 3Store.  You can book an appointment here. 3Store opening times can also be found here.

See Three coverage in your local area and all over Ireland with our interactive coverage map.

There's lots of ways to be productive when working from home. Check out our blog on 3Community that includes tips on how to work from home.

You can find the most up-to-date steps for your device on the Apple site here and the latest information on using Apple Pay here. Many retailers are encouraging people to pay with contactless to avoid handling cash. As a result, card contactless limits have been increased to €50. Apple Pay doesn’t have a limit due to the fact that you must unlock your phone before making a payment. Some older payment terminals limit all contactless payments to €30 or €50, even for mobile payments.

You can find the most up-to-date steps on setting up Google Pay here and the latest information on using it here. Many retailers are encouraging people to pay with contactless to avoid handling cash. As a result, card contactless limits have been increased to €50. There is no limit for Google Pay and for payments below €30 you don’t have to unlock your phone. For bigger payments, unlocking your phone counts as entering your PIN and allows much larger contactless payments. Some older payment terminals limit all contactless payments to €30 or €50, even for mobile payments.

Yes, shipping will go ahead with enhanced measures to make deliveries as safe as possible. Order before 3pm Mon-Thurs and get free next day delivery on all orders.

We have provided a number of charities including Aware, Age Action and An Cosán with support to ensure connectivity for their volunteers as well as the more vulnerable members of society during this difficult time.

Ireland’s telecommunications providers have agreed to a set of commitments to assist and help their customers in the use of electronic communications during COVID-19. The Covid-19 Consumer Commitments are as follows:

1. Any fixed broadband customers who do not have unlimited usage already as standard will be given the opportunity, if they require, to upgrade their package (which may be on a temporary basis), with their current service provider.

2. Any customer who does not have fixed broadband and who relies solely on mobile access to the Internet will have the opportunity to avail of affordable unlimited mobile data access/package from their service provider.

3. Fair usage policies will not be automatically applied to unlimited fixed and mobile data packages.

4. Service providers may implement appropriate permitted traffic management measures to avoid network congestion.

5. Access to healthcare and educational resource websites identified by the Government will be zero-rated for all customers where technically feasible.

6. So that customers can remain connected during the crisis, service providers will engage with any customer that contacts them who is in financial difficulty as a result of Covid-19 and has difficulty paying their bills to agree the best way of keeping them connected to voice and data.

7. Service Providers will work with ComReg in the event of complaints raised to ComReg by consumers, who consider they are not being treated in accordance with these commitments.

As part of these commitments, we’re supporting our customers with access to unlimited broadband and have removed the 750GB data limit from our unlimited plans until March 31st.