Unlock my phone

Prepay Customer

You must meet the following criteria to proceed with your request.

Current Customers

(Who joined Three before 1st November 2018)

You have topped-up your prepay account by at least €150. (Excluding Promotional/Bonus credit)

New Customers

(Who joined Three on or after 1st November 2018)

You have topped-up your prepay account by at least €100. (Excluding Promotional/Bonus Credit)

Please click here for the Three Unlocking Policy where you will find full information on eligibility criteria.

Verify your number

We will send you a verification code via SMS to confirm that the mobile number is correct.

If the Mobile number is not active on any network then nominate another mobile number to receive the verification code.
This mobile number will only be used to contact you with updates on your request.
You will be required to provide us with additional details regarding your Three account to proceed with your unlock request.

To protect your account from fraudulent activity, please provide the following information

Please enter a valid email.

Your device is from:

When I joined Three

Upgrade

Replacement by insurance

Reason for submitting unlock request:

Giving your phone to a friend or family member

Leaving Three

Travelling abroad

Selling your phone

Other

Please enter a valid reason.

IMEI Number

Please enter a valid IMEI.

By submitting these details you are verifying that the information is correct and you agree to be contacted by Three via phone, email or SMS in relation to this request.