Unlock my phone

Billpay Customer
You must meet the following criteria to proceed with your request.
Current Customers
(Who joined Three before 1st November 2018)
  • Your account is not currently suspended, and
  • Your account does not have an overdue balance.
New Customers
(Who joined Three on or after 1st November 2018)
  • Your account is not currently suspended, and
  • Your account does not have an overdue balance, and
  • You will be required to have met the Minimum Account Spend of €300 or have paid 9 Monthly Invoices in full as a Bill Pay Customer before your Device will be unlocked by Three.
* Three reserves the right to waive the Minimum Account Spend requirement for its existing customers who enter into an upgrade agreement(s) with Three.

Please click here for the Three Unlocking Policy where you will find full information on eligibility criteria.

Verify your number

We will send you a verification code via SMS to confirm that the mobile number is correct.

The phone number is not valid.
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If your device is still within contract, you may be required to make an advance payment. You can check this with our chat team.

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If the Mobile number is not active on any network then nominate another mobile number to receive the verification code.
This mobile number will only be used to contact you with updates on your request.
You will be required to provide us with additional details regarding your Three account to proceed with your unlock request.
To protect your account from fraudulent activity, please provide the following information
Please enter a valid email.
Please enter a valid reason.
Please enter a valid IMEI.
By submitting these details you are verifying that the information is correct and you agree to be contacted by Three via phone, email or SMS in relation to this request.