Mobile Network Speeds

Contractual estimated maximum upload and download speeds - Regulation (EU) 2015/2120

The estimated maximum upload and download speeds achievable at least once in any 24 hour period in realistic usage conditions (the “Contractual Estimated Maximum Upload and Download Speeds”) under your agreement(per technology) made available by Three Ireland (Hutchison) Limited and Three Ireland Services (Hutchison) Limited are as follows:

 

Estimated max. (download)

Estimated max. (upload)

3G

2.5Mbps

0.49Mbps

4G

10Mbps

2.8Mbps

 

The variability of the download and upload speeds achieved, and the technology used to access our data services, may affect your experience of our services and your ability to access and distribute information and content, and use and provide applications and services.

Three may from time to time publish additional tables setting out revised Contractual Estimated Maximum Upload and Download Speeds (“Revised Table”) which will be effective and will apply to customers who agree to receive Three services in the period between the date of publication of the Revised Table and the date of a publication of a further Revised Table.  The Contractual Estimated Maximum Upload and Download Speeds that are applicable to you is as set out in the table covering the date range when you entered into your current agreement with Three.

Due to the nature of mobile internet access services and geographical, topographical, built-environment and other factors affecting the variability of mobile data speeds (noted below), the above estimated maximum speeds may not be available at all locations and environments.  We cannot guarantee that you will reach maximum speeds advertised. The upload and download speeds achieved by Three customers may vary due to a number of factors. These factors are outlined in the terms and conditions relevant to you available at: https://www.three.ie/terms-conditions/

If the Contractual Estimated Maximum Upload and Download Speeds have not been made available to you for five consecutive days by reference to a monitoring mechanism certified by the Commission for Communications Regulation (ComReg) (a “continuous or regularly recurring discrepancy”), at a location where you typically use Three services, you must contact our dedicated Customer Care team within 30 days of the issue arising in order to enable Three to investigate and attempt to remedy:

  • By phone: Customer Care on Freephone 1913 or from abroad on +353833333333. We will answer your call as soon as possible during our opening hours, Monday to Friday 8am-8pm, Saturday, Sunday & Bank Holidays, 9am-6.30pm.
  • LiveChat: Our team are available at www.three.ie/chat Monday to Sunday, 7am to midnight.
  • By email: Send your email to us using www.three.ie/contact-us
  • By post: Three Customer Care PO Box 333 Dublin 2

 

Your query will be dealt with according to our Code of Practice available here You agree to provide reasonable information to enable Three to investigate your query.

In the event of a continuous or regularly recurring discrepancy between the actual performance of the internet access service, regarding speed or other quality of service parameters, and the performance as indicated in these terms and conditions that Three is not able to remedy, you may be entitled to issue legal proceedings for (a) damages; (b) restitution; or (c) rescission of your contract. These remedies are subject to the provisions of your contract with Three and are without prejudice to any other rights you may have under law, including, without limitation, your rights under consumer protection legislation such as the Sale of Goods and Supply of Services Act 1980, or your rights at common law. If the value of any claim you might have does not exceed €2,000, you may be entitled to have your claim determined by the Small Claims court, which has jurisdiction to determine certain consumer law matters up to a maximum value of €2,000. If the value of any claim you may have is in excess of €2,000, you may be required to bring such a claim in the District Court, which has jurisdiction to determine contractual disputes up to a maximum value of €15,000. In the event that legal proceedings were issued and determined against you, you could be liable for the costs of those proceedings.

In any event, Three’s liability, if any, will never exceed the value of any payments made by you under, or in connection with, your contract with Three.

Your rights and the terms and conditions regarding Contractual Estimated Maximum Upload and Download Speeds as set out above should be read and construed together with the existing terms and conditions applying to you (your “Agreement”) and form part of such agreement with Three.  Your and Three’s other rights and obligations under the Agreement are otherwise unaffected.

Non-Contractual Speed

The average maximum download speed achieved by Three customers on our 4G network over any 24 hour period is 21.6Mbps

For the avoidance of doubt, only the Contractual Estimated Maximum Upload and Download Speeds form part of the terms of your agreement with Three Ireland (Hutchison) Limited or Three Ireland Services (Hutchison) Limited.  The Non-Contractual Speed outlined above is indicative and does not form part of the terms or conditions of your agreement.