Cookie Policy

Three respects the privacy of all visitors to our website and users of our applications. This Cookie Policy outlines our policy concerning the use of cookies and similar technologies (“cookies”) on Three.ie, other websites we provide and in Three applications that you may download to or access on your devices (collectively our “website”).

We may update our Cookie Policy from time to time to reflect any changes in technology or legislation which may affect the way in which cookies are used by us and how you, as a user, can manage them. By continuing to use our website you accept our use of cookies and can opt out at any time in the ways outlined below.

What are “cookies”?

Cookies are small text files that are used to store or retrieve information to perform certain functions and remember visits to a website. There are 2 distinct types of cookies – session cookies and persistent cookies. A session cookie is only accessible while your browser is open, and is deleted as soon as you navigate away from our website. A persistent cookie can remain on your computer for a pre-defined period of time, or until they are forcibly deleted. Other technologies including pixels, tags, web beacons or local storage also store and retrieve data on a device and are similar to cookies. A further explanation about cookies is available on: http://www.allaboutcookies.org/

How do I manage or refuse cookies?

If you do not want to accept a cookie you can use your in-built browser or device settings to deny or accept individual or all cookies. The procedure varies depending on browser or device so please visit your browser or device's settings or help section for more details. Additional information on managing third party cookie opt outs is included below in our 'Third Party Cookies' section. If you use our 3Plus app, details below relating to how to opt out from Google Analytics for Firebase are included in the 3Plus app section.

Please be aware that some functionality on our websites requires the use of cookies, and as such, disabling these may result in a deterioration of service (for example, when adding products to your basket for checkout).

How Three uses cookies?

We use information gathered from cookies to help improve your experience on our website, for security and to personalise content and advertising. For example, they help us to identify and customise the experience for you, or to determine the most relevant related products to show you when you're browsing. The list below details how we use cookies on our website:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.    You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

OptanonAlertBoxClosed This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.
JSESSIONID General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
_dc_gtm_UA-xxxxxxxx This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page.  Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.
X-Mapping-xxxxxxxx The X-Mapping cookie is associated with the Stingray Traffic Manager platform from Riverbed, which is a load balancing application for high traffic web services and sites. Used to route data and page requests to the correct server where a site is hosted on multiple servers. It has a common root of X-Mapping- followed by an eight letter code. For more information see: https://splash.riverbed.com/docs/DOC-1515.
__cfduid Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.    
ObSSOCookie This cookie name is associated with Oracle Access Manager, enabling single sign on for logging in from a company network.
__cfruid Cookie associated with sites using CloudFlare, used to identify trusted web traffic.
OptanonConsent This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
PHPSESSID PHP session cookie associated with embedded content from this domain.
JSESSIONID General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
eupubconsent This cookie is used by the IAB Europe Transparency & Consent Framework to store the user's consent to the data collection Purposes. 
  The cookie holds an encrypted consent string that vendors participating in the framework can read and determine the user's consent. 
lpTestCookiennnnnnnn This cookie name is associated with the LivePerson chat sofware used to enable live chat on a website.  It is a pattern type cookie which uses a unique identifier for each page.  It appears to test whether or not the browser is set to accept first party cookies.
LPSID-nnnnnnnn This is a pattern type cookie associated with software from LivePerson which enables online chat functionality with site visitors.  This cookie appears to be a unique session identifier.
LPVID This cookie name is associated with software from LIvePerson, which enables website owners to add online chat functionality to communicate directly with visitors. This cookie is believed to be a unique visitor identifier.
LPSessionID LivePerson chat cookie
LPVisitorID LivePerson chat cookie
lpTestCookiennnnnnnn This cookie name is associated with the LivePerson chat sofware used to enable live chat on a website.  It is a pattern type cookie which uses a unique identifier for each page.  It appears to test whether or not the browser is set to accept first party cookies.
O2ACTIVESERVICE IDM, required to log into My3
O2_SWITCH IDM, required to log into My3
OAM_REQ A transient cookie that is set or cleared by the OAM Server if the Authentication request context cookie is enabled. Protected with keys known to the OAM Server only.


Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.    All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

s_fid This cookie name is associated with the analytics service provided by Adobe's Site Catalyst product suite. It is a new cookie introduced in 2013 as a 'fallback' visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id.
_hjid Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjTLDTest Hotjar cookie. This cookie appears briefly to check that cookies are enabled on this domain. It's deleted afterwards.
_hjAbsoluteSessionInProgress Hotjar cookie. This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjIncludedInPageviewSample Hotjar cookie. This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by the site's pageview limit
_ga This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.  By default it is set to expire after 2 years, although this is customisable by website owners.
_gat_UA- This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
_gid This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google.  It appears to store and update a unique value for each page visited.
_gclxxxx Google conversion tracking cookie
__hssc This cookie name is associated with websites built on the HubSpot platform.  It is reported by them as being used for website analytics.
s_cc Adobe Site Catalyst cookie, determines whether cookies are enabled in the browser
test Adobe Analytics site tracking.
__hssrc This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
__hstc This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.

 

Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.    If you do not allow these cookies then some or all of these services may not function properly.

_sp_xxxxxxxxxx simplybusiness.co.uk
hubspotutk This cookie name is associated with websites built on the HubSpot platform.  HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary.
PrestaShop-xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx This cookie is owned by PrestaShop, an open source e-commerce solution. It helps to provide themes using a web template system.

 

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.    They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

AMCVS_382F0C0F53DB505C0A490D45%40AdobeOrg This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier.
AMCV_382F0C0F53DB505C0A490D45%40AdobeOrg This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services.
_fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
_gat_xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Google Analytics Cookies
everest_session_v2 This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
dpm Adobe Audience Manager - data management platform uses this cookie to record information around synchronisation of IDs.
everest_g_v2 This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
YSC This cookie is set by YouTube to track views of embedded videos.
demdex This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.
fr Contains browser and user unique ID combination, used for targeted advertising.
test_cookie  
VISITOR_INFO1_LIVE This cookie is used as a unique identifier to track viewing of videos
IDE This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange
reevoo_tmp Detects the target domain, checks the SameSite support
reevoo_stored_votes Enable review helpfulness voting
GPS YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.