Explore our policy documents.

Code of Practice

How Three complies with legal obligations.

Privacy Policies

Privacy matters at Three - explore all our privacy policies in one place.

Online Dispute Resolution

How to raise a complaint about an online purchase.


Accessibility Policy

Learn how Three supports our people and customers with additional needs.


Network Management Policy

See more on network management at Three.

Acceptable Use Policy

How our network and services should be used.

Unlocking Policy

Our terms on unlocking eligibility and requirements.

Zero Tolerance Policy

At Three, we have a zero tolerance policy towards bullying and harassment in any form of our staff.

Digital Services Act

Find out how to contact Three about the Digital Services Act.

Protected Disclosures

Find out more about or make a protected disclosure to Three.

Procurement Policy

We’re dedicated to value in sourcing suppliers and services.

Partner Code of Conduct

Our code of conduct policy for supplier partners.

3Community Policy

Our policy for use of the 3Community.


3Wifi Policy

The terms and conditions you agree to when using 3WiFi service.