Three uses information we have relating to you to verify your identity when you contact us through our care channels. If your information becomes available to third parties, they could be able to access your account by impersonating you. They could then be able to change the details on your account, or take over your phone number.
If a fraudster gains control of your phone number they are able to contact individuals at your cost. If you use services with any providers such as banks who send two-factor authentication codes by sms, fraudsters may be able to intercept these messages, resulting in financial and other loss.
Three has measures in place to prevent this kind of fraud, however if fraudsters have enough information about you, it may not be possible for us to know when you are being impersonated for fraud purposes.
We recommend that you follow these simple steps to help stay secure: