Roaming in the EU.
The European Union has amended the rules regarding roaming rates. The overall aim of the roaming regulation is to allow users to use their mobile phone or mobile broadband device at home or within the EU where the same charging mechanism will apply from 15 June 2017. It will be a ‘roam like at home’ experience.
This is what we are doing from 15 June 2017: Three is introducing a “Roam Like Home” experience for its customers. In relation to certain open data bundles and in particular, its AYCE data offering, Three is applying the roaming regulation Fair Use Policy. This means that customers will get a generous data allowance for use in the EU and charged a surcharge for usage in excess of the allowance. The EU data roaming allowances are calculated in accordance with Regulation (EU) No 531/2012, as amended and prevailing data wholesale roaming caps from 15 June 2017. EU Fair Use Policy terms and conditions will apply. A small number of plans will remain domestic only plans as permitted under the roaming regulation.
You still will receive the advice of charge messaging and be able to control your data spend while roaming regardless of the destination!
How to get in touch when you're abroad.
Three Customer Care: 1913, or where short dial isn't available: +353 83 333 3333. Three Voice Mail: 171, or where short dial isn't available: +353 83 333 3171.
On arrival you'll receive an SMS [EU] that will detail the maximum rates applicable for Calls made, Calls received, SMS sent and Data per MB. It will also provide a free phone number for additional information and include the emergency number to call while roaming within the EU.
- To stop or start receiving the above advice of charge message, customers can text "START" or "STOP" to 50232.
When you roam outside of the EU, you will also receive an SMS advising you of the maximum charges that you will be charged for voice, SMS and data services. Additionally, Three customers will have an automatic €50 (excluding VAT) i.e. €61.50 (including VAT) limit on data usage while roaming, but Three customers can change this limit at any time to suit your data roaming needs by contacting Three Customer Care.
For full details regarding the data roaming limit, see Three's Data Roaming section.
Terms & Conditions
A data roaming limit of €50 (excluding VAT) i.e. €61.50 (including VAT) will be automatically applied to all customers' accounts. Customers can change this at any time.
You can get these great rates on Prepay in the 28 countries of the EU plus Andorra, Guadeloupe, Monaco, Norway and San Marino.
You can get these great rates on Bill Pay in the 28 countries of the EU plus Andorra, Isle of Man, Jersey, Guernsey, French Guiana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Monaco, Norway, Reunion, San Marino, and Vatican City
EU roaming in Switzerland is only available for customers on certain plans, to confirm if roaming in Switzerland is included in your plan, please check out our roaming rates page here.
To find out more about data roaming, please see our Data Roaming section.