Customers who are over 18 can request to have the adult content filter removed from their account. To do this, please contact our webchat team at three.ie/chat. Once we have verified your age, we will remove the filter. This may take up to 24 hours to complete.
If you would like more information on our commitment to internet safety, check out our Child Safety Policy.
You can check your upgrade eligibility at any time by logging onto your My3 account online or via the My3 app.
We offer our bill pay customers an upgrade from 3 months (90 days) before their contract is up.
To reset your password, go to the My3 login page and click the 'Forgot password' link and follow the below steps:
If you are a Broadband customer, you can also follow the steps above. If your username is your Broadband number, you can get the code in the Connection Manager or by putting your SIM into a Three phone.
If your phone is lost or stolen, please follow the below steps:
If you have insurance with Three SOS, here’s how to make a claim.
You can view your current or past bills by logging onto your My3 account, either via web or the My3 app.
There are several ways to pay your Three bill:
Bill pay customers can check their usage, remaining calls/texts/data and more by logging onto their My3 account, either via web or the My3 app.
If you have a query about your bill, we recommend logging on to your My3 account to view the bill, where you will see a breakdown of your bill charges. You can find information on understanding your bill in our blog Understanding your Bill.
Alternatively, contact us at three.ie/chat, and we’ll be happy to go through your bill with you.
There are several ways to top up your phone:
You'll find general information about us here, including our services and how to get in touch.
Find answers and connect with the Three community. We are here to help and the members of the Three Community can answer your questions.
Try asking a question over on our 3Community. You can also call us on 1913, Monday to Friday between 08.00 and 20.00, Saturday and Sunday 08.00 to 18.30 and Bank Holiday 09:00 to 18:30, or chat with us at three.ie/chat.
You can also use our SMS messaging service to get in touch whenever you like. Just start by telling us why you're getting in touch and we’ll get back to you with a response as soon as we can. Click here to message us now.
If you have questions about the 3Money Prepaid MasterCard, click here.