At Three, we understand that you don’t always want to change your number when you get a new phone. If you want to bring your existing phone number to Three, just visit: www.three.ie/keepyournumber
Received your new SIM? Just click here to activate it. You’ll be brought to our SIM Activation form. Just enter the required details to get started.
If you have data on your old SIM card that's important, please take a backup before you ask us to swap to your new SIM. Once we've activated your new SIM, the old SIM card will be deactivated and you won't be able to retrieve any data from it. For more information please visit the Device Help section at www.three.ie/support.
Remember – it’s the details of your new replacement SIM pack that are needed to complete your request. If you don't have a replacement SIM pack just drop in to your local 3Store to collect one.
There’s five easy steps to get you up and running with your new SIM card.
Step 1 – Check your phone is 3G: Make sure you have a 3G phone, to be able to use a Three SIM. To see if your mobile is compatible with our Three network, free text ‘Check’ to 50100.
Step 2 – Unlock your phone: If you bought your phone from another network, you might need to get it unlocked before you can use it with a Three SIM. To do this you’ll need to get an unlocking code from them. They might call it a DCK or Depersonalisation Control Key. They may charge a fee for this – you'll need to contact them for details.
Step 3 – Insert your SIM: You’ll find instructions for this in your phone user guide. You usually have to remove the back cover and battery to insert your SIM, or there may be a slot on the side of your phone. Your new number is on the card attached to your SIM.
Step 4 – Accept our network settings: Before you start, we’ll send you some settings to get you online. The first time you try to access the internet through the browser on your mobile, we’ll send you this text message:
Once you receive the settings and accept them; we’ll send this:
If for any reason you don't get the text message to set up your non-Three phone for the Three network manually, you may need to refer to your phone's user guide or the manufacturer's website to find out how to do it. Here are the settings you need:
Name: Internet APN
What's it for?
Connects your mobile to the Three network for web, email etc
Name: MMS APN
What's it for?
For sending and receiving picture and video messages (MMS)
Name:MMSC proxy address
What's it for?
For sending and receiving picture and video messages (MMS)
Name: MMSC proxy port
What's it for?
For sending and receiving picture and video messages (MMS)
What's it for?
For sending and receiving picture and video messages (MMS)
Name: SMSC Address
What's it for?
For sending and receiving text messages
Step 5 – Top up: There are lots of ways to buy credit with Three Click here to see a full list of available options
No problem! Send a free text on us. Simply text ‘Call me 083 xxx xxxx’ (input your friends number) to 50100. We’ll send a text requesting a call to your mobile number.
Call 1913 and choose the option to see if you are eligible for an upgrade. If you are eligible, we’ll transfer you to an advisor who can talk you through upgrade options available to you. If you aren’t eligible, we’ll tell you when your contract period finishes and the date you can upgrade.
It’s easy to change your personal information. Just log into My3 to get started. Once you’re logged in, click ”My Details” to update your information. You can update or add your contact numbers, email address and postal address. Just click Edit beside the information you want to update. Then enter your new details and click Save.
You can also update how we contact you by clicking Change how Three contacts me. This will show you all the ways Three might contact you. Ticking any of the options means we won’t contact you using that method.
Yes, absolutely. If you want to move to a higher price plan, you can at any time. If you want to move down, you’ll need to meet the minimum period on your existing price plan.
If you wish to change your marketing preferences log into My3 account, go to the “My Details” link and select the “Marketing Preferences” link or click here and login.
To register for Webtext click here, key in your mobile number, and click “Go”. We’ll send you a text message with a six digit PIN number. When you’ve received the message, enter your mobile number and your PIN, click “Login”, and off you go!
Bill Pay customer can:
Prepay customers can:
Broadband customer can:
Forgotten your password? Not to worry, you can reset it easily on Three.ie. Click here to open the Forgotten Password page. Check your Mobile/Broadband number is the one you want to reset, then click Reset your password.
If you've registered and validated your email address, we'll send you a link to reset your password. If you don't have a valid email address, you can set one up now or we can send your new password in a text message.
Remember that your new password is case sensitive so enter it exactly as it appears in the message! Once you’re logged in to My3 click Change your password to update your password to something you can remember.
There are lots of ways to buy credit with Three!Online:
Top up online quickly and easily with Instant Top up or login to the My3 App. You can also login into your My3 Acccount and click on Topping Up for a range of top up options like low balance top ups and regular (recurring) top ups.Text:
To top up with a voucher freetext TOPUP and your voucher code to 50272. To top up using a credit card freetext Topup, the amount and the last 4 digits of your registered card details to 50100 - eg. TOPUP 20 1234. (No need to enter the € sign). First register your card details in My3.Call:
Call 1744 and choose the top up option. You’ll get the option to either use a card you’ve pre registered in My3 or to enter a new card. You can enter your 16-19 digit payment card number, the expiry date and csc code and choose to buy a €10, €20, €25, €30, €35, €40 or €50 top up. You can then choose to save the card for future use so you’ll only have to enter the last 4 digits the next time you want to use it. You can save up to 4 cards.AIB:
Three customers who have an AIB bank account are able to top-up,
Three customers who have a BOI bank account are able to top-up:
You can also top up with a voucher from any Three store or over 10,000 convenience stores nationwide.
With Three, you generally receive your first bill within three to six days of joining us. This first bill covers those days’ line rental, plus your next month’s line rental in advance. The total cost is from the date you joined Three up until your next billing date which is shown on the top right corner of your bill.
Your second and subsequent bills will then just be for the following month.
So you’ve just joined Three. You’re loving your brand new smartphone. Then your bill comes, and gives you a surprise.
There are a few reasons your bill might be a little higher than expected.
The first thing to do is check if you’ve used up all your flexi-units. These are the minutes, texts or internet allowances that came with your allowance. You might have been charged for calls, texts or data that you’ve used over this amount. If you have, anything you’ve been charged for will show up in the itemised section of your bill as ‘Excluded’.
Also, there are some things will always incur a charge:
Bill pay customers can check their allowances any time. You can see your flexi units, 3 to 3 calls, mobile data, and any remaining add ons. You’ll also be able to see how much you’ve spent outside of your allowances since your last bill.
You can see your flexi units, 3 to 3 calls, mobile data, and any remaining add ons. You’ll also be able to see how much you’ve spent outside of your allowances since your last bill.
With Three, there are lots of really handy ways to pay. All you have to do is choose the way that suits you best.Pay by card in My3:
Pre-register a credit or debit card and then use this to make payments each time your bill is due. Payment is processed straight away. Click here for details on how to set up a debit / credit card in My3.By Direct Debit:
The simplest way to pay your bill is to set up a Direct Debit to automatically pay. You’ll save €4.57 inclusive of VAT every month. Click here for information on How to set up a direct debit how to set up a direct debitPost Office:
Pop into your local Post Office with a copy of your bill. They will scan the barcode on the front of the bill and you can pay over the counter. It’s that easy! Payment will reflect on your Three account the next working day.
Tip: Paying every month by direct debit will save you €4.57 a month in admin fees. Take the hassle out of bills with mybills.ie Mybills.ie from An Post is a quick, clever way to pay your bills from home. All you need is a debit card and your Three account number (beginning 8xxxxxxxxx) from the front of your bill. Click here to find out more.By Phone:
You can pay using a valid credit or debit card when you call 1913. This is an automated payment line – the first time you call you enter your card details and payment is taken from this card. You can then choose to save the card for future reference so you’ll only have to enter the last four digits of the card number the next time you want to use it. You can save up to four cards. Just follow the easy instructions on the payment line – you will need to have the date of birth of the account holder to hand.
Note – if you are a mobile broadband customer or a voice customer and are not calling from your Three mobile, you will to have your Three mobile number handy when calling our automated payment line. It starts with 083 and can be found on the white card your SIM came on or on your bill.Online Banking:
Take the hassle out of bill paying. Set up payment with your bank using these details:
Use your Three account number (see front of bill) as a reference. Please allow three working days for the payment to be processed to your Three account.
The easiest way to get a copy of your bill is through My3. It's also free! Just login and clickBilling and Payments. You'll see a summary of your last bill. Under the summary of your charges click Printable version to see a printable copy of your bill. If you want a copy of an older bill scroll down to My bills and click the printer icon beside the bill.
Your first bill, simplified.
Your first bill covers you from the date you joined Three up to your billing date (see the top right corner of your bill) and also charges you for your first full month. That’s the reason why your first bill will be slightly higher than expected.
When will I get my first bill?
When you join Three, your first bill will close 3 days after the date you joined, on our next available bill cycle. Your first bill will be available to view online or will be in the post within 5 days of that first bill date.
At Three, we have 28 billing cycles (Days 1-28). Here’s how it works:Example 1:
You join Three on the 1st January. Your first bill is due to close 3 days after this date, 4th January. As we do have a bill cycle on the 4th January, your first bill will close that night at midnight. If you’re on paperless billing you’ll be able to see your bill online, or it will be in the post, within 5 working days of your bill cycle date.Example 2:
You join Three on the 27th January. Your first bill is due to close 3 days after this date, 30th January. As we don’t have a bill cycle on the 30th January, your first bill will close at midnight on one of the next available bill cycles (i.e. 1st, 2nd or 3rd of February). If you’re on paperless billing you’ll be able to see your bill online, or it will be in the post, within 5 working days of your bill cycle date.
When you join Three, your first bill will close three days after the date you joined, on our next available bill cycle. Your first bill will be available to view online or will be in the post within five days of that first bill date. At Three, we have 28 billing cycles (Days 1-28). Here’s how it works:Example 1:
You join Three on the 1st January. Your first bill is due to close three days after this date, 4th January. As we do have a bill cycle on the 4th January, your first bill will close that night at midnight. If you’re on paperless billing you’ll be able to see your bill online, or it will be in the post, within five working days of your bill cycle date.Example 2:
You join Three on the 27th January. Your first bill is due to close three days after this date, 30th January. As we don’t have a bill cycle on the 30th January, your first bill will close at midnight on one of the next available bill cycles (ie. 1st, 2nd or 3rd of February). If you’re on paperless billing you’ll be able to see your bill online, or it will be in the post, within five working days of your bill cycle date.
To save you going over your monthly allowance, remember these services are not included:
Tip: See our online Price Guide for a complete list.
Your contract is made up of a price plan chosen by you and the price plan rules which relate to your plan plus the minimum term shown in the plan (normally 12/18/24 months). If you are a bill pay customer, your contract starts from the date we connect you to the Three network. If the minimum term of your plan has completed we will continue to provide you with service until either party decides to end the contract. Either party can end the contract – you may do so by giving us 30 days notice by calling us on 1913 or on +353 83 333 3 333 if calling from abroad.
If you cancel your contract before the end of the minimum term you will have to pay a cancellation fee known as an Early Termination Fee (‘ETF’). This is normally the monthly recurring charge shown on your price plan multiplied by the number of months (or part months) left on your minimum term. We will tell you what this ETF will be when you get in touch.
Additionally, if you purchased through our websales, telesales or upgrades channels – under the Consumer Information Regulations, we will give you a 14 day cooling off period. During this period you may cancel your contract without giving a reason and without incurring charges, other than those charges incurred in returning the newly purchased device.
Please see section 4.4 of the Customer Terms and Conditions (the ‘Rules’) for other circumstances whereby you may be in a position to cancel your contract.
Don’t panic! Contact our Customer Services Team immediately on 1913 and report your device lost or stolen. We’ll suspend your account to ensure that there is no (further) unauthorised usage. You should then report the incident to the Gardaí and get a Crime Reference Number.
If you’re abroad, call our Customer Services Team immediately on +353 83 333 3333. We’ll do all we can to help (in a language you understand!).
If you have Three SOS Insurance, you need to contact Pier Insurance within 48hrs on their claims hotline: 1890 930 333. You should complete a Claim Form and have it stamped by the Gardaí, or the local Police authority if you’re
We’ll send you an email as soon as your order has been shipped. This email will include a link to the Nightline tracking website. Enter your order number and surname and click ”Submit” to start tracking your order.
There are two ways for you to connect to the internet on your phone. You can connect by using our network or Wi-Fi.
If your phone came directly from Three, you shouldn't need to do anything to use our network to connect to the internet. All our phones come ready to connect. If you're having trouble, you'll need to make sure that our network is enabled and the internet settings are correct. Also, if you're not using Wi-Fi you should switch it off to avoid connection issues and save your battery.
If you're using a non-Three phone, you'll need to update your internet settings.
To check your internet settings:
If you can't see 3, tap Menu then New APN and enter the details above
We've put together handy ‘how to’ guides to help you get started. They cover a range of device help topics from setting up your internet / email, to syncing files or updating software. You'll also be able to watch helpful FAQ videos and review detailed technical specifications for your specific device. Click here to access our device guides now.
To edit APN/MMS settings go to Settings > Wireless Network > Mobile Network. When you've done this click Access Points and select the Three option.
You find Data Roaming by going to Settings > Mobile Network > Data Roaming. Once here you'll have the option to ‘Disable’, ‘Select National Roaming’ or ‘All networks’. While in Ireland you should set it to National Roaming. While abroad, it should be set to either ‘Disable’ or ‘All networks’ if you want to use data while you're away. Bon voyage!
If you bought your phone from another network, you might need to get it 'unlocked' before you can use it with a Three SIM. To do this you’ll need to contact your previous network provider and request for your phone to be unlocked. If you have a phone that you've bought from Three, we'll unlock it for you if you meet our eligibility rules.
For Bill Pay customers:
For Prepay customers:
To request your unlock code, please go to click here and submit your request. Please ensure you complete all fields in full.
Click here to submit your unlock code request now. Enter your name, address, date of birth and email.
Select whether you’re a Prepay or Bill Pay customer and enter your mobile number and memorable word. If you’re a Prepay customer you’ll also need to enter your last top up amount and method and a number you contacted within the last seven days. Enter your IMEI and click Submit.
Three have Internet filtering schemes to block certain content from users. These filters are designed to protect minors from accessing adult material. The filters are turned on by default when anybody purchases a mobile.
To verify your age you can either:
You will also need to have registered your personal details with us – you can do this in the My Details section on My3. Once you have done this, send us an email requesting that internet mobile filters are removed. We normally action this within 24 hours and will send you a text message to confirm when we have done this.
If you don't buy an add-on once you’ve topped up, your internet usage will be charged per megabyte (which can be a little pricey). To get the best value, make sure you always choose an add-on. Go to My3 Account. In My monthly allowance section, click “View and Buy Add On” and choose the add-on you want for a day, week, or month.
Ok, so the first thing you should know is that every Mobile Broadband dongle or MiFi from Three has its own unique number, just like a mobile phone. Inside your tablet, dongle or MiFi, you’ll find a SIM card with its own personal number. This is your Three Mobile Broadband number and always starts with 08
You’ll need this if you want to sign into My3, our handy self-service tool; if you have text messages sent to your device or if you want to call us to make a bill payment. And it helps our call centre agents to sort out your query more quickly when you call us.
There are lots of places where you can find this number:
Mobile broadband uses a radio signal. The strength of signal will vary depending on where you are, the weather conditions, even the construction of a building! If you need a stronger signal and faster download speeds, here are some things you can try:
Keep an eye on your usage to avoid going out of bundle. Even if you go over your data allowance, you may still be able to access the internet, but you’ll be charged at out of bundle rates (which can be a little pricey!).Bill Pay customers:
To check your usage, go to My3 click on “Check your allowance and usage” in My monthly Allowance section' where you’ll be able to see your remaining data allowance. That way, you’re always in control.Prepay customers:
To check your usage, go to My3 click on “Check your account balance in My Account Balance section” where you’ll be able to see your remaining data allowance. That way, you’re always in control.
Sorry, no. Unused data can’t be carried forward, as your allowance is refreshed on each billing date.
If you go over your data allowance, you’ll be charged an out-of-bundle rate. Call us on 1913 to see if a different data price plan might suit you better.Prepay:
As a Prepay customer it makes sense to buy a broadband add on, which gives you a fixed amount of data for a fixed period at a fixed price. If you access the internet without an add on it can be pricey. It doesn’t take a rocket scientist to work out which choice is better value!
Yes. If you’re going abroad the easiest way is to top up online, there’s a couple of options.Online:
To top up without registering go to Instant Top Up. Enter the mobile number you want to top up and select the top up amount. Click Continue and enter your details and payment information.
Use the Topping Up > Top up with Payment Card section of My3. Before you go, you’ll need to register your debit or credit card details so you can pay. Then while you’re abroad, select the Topping Up > Top up with Payment Card section in My3, choose the amount of credit you want and click “Buy” (it’s that simple). We’ll send a text message to your device, to let you know when your transaction is complete and you can start to use your credit right away.Bank:
Three customers who have an AIB bank account are able to top-up, when signed onto their internet banking account, in ‘Mobile Top Up’ section of www.aib.ie or on AIBs mobile app. Bank of Ireland customers can also top-up when signed into their internet banking account or through Bank Of Ireland’s mobile app.Voucher:
Buy top up credit vouchers at home before you go. You can then activate your top up by dialling +353 83 3333444 (Prepay voice customers) or +353 83333333 (Flexi Fix customers) and follow the instructions.
Signal strength can vary depending on your distance from a mast and the location of your house, particularly if there any obstructions between your house and your serving site like large buildings, forests, hills. A building's construction and any temporary structures, like cranes, can also affect the strength of the coverage you get. You can check our coverage checker to find out if the coverage in your area has improved.
If you're having signal problems, these tips might help you:
On your phone:
Some phones are better at picking up signals than others. If you're still having problems with your signal, you can try our troubleshooter and select your specific phone.Using Mobile Broadband:
To make sure you get the best from your dongle, MiFi or tablet with a 3G SIM, treat it like an aerial. You should think about positioning, so placing it upstairs may be better than downstairs. Using the USB cable that came with your dongle will help to reduce interference from your computer and should make your signal stronger.
Try using your dongle, MiFi or tablet with a 3G/4G SIM in different rooms. You may not get the best service in the room with the strongest signal; a quiet site may serve part of your home/office and give the best service. Our network is always improving and we're constantly working hard to improve phone and Mobile Broadband signal across the country.
Roaming lets you use your Three services in other countries outside the Republic of Ireland. It gives you the freedom to use your phone or device just like home, but in some cases you’ll pay different charges.
If you are using your phone in border areas and want to avoid inadvertent roaming, we advise that you make sure your network settings are set to Three. You can do this manually - see instructions here.
You can find a complete list of roaming charges on our website. Click here to visit our Roaming Rates section.
Note – there is a default limit on data roaming which Three applies by default unless you choose otherwise From the 1 July, 2012 a €50 (excl VAT) i.e. €61.50 (incl VAT) per monthly billing period will be applied to all accounts. Customers can at any stage call customer care to set their data limit at their preferred limit.
If you wish to share a great Three experience, submit suggestions on how we can improve a service or make a complaint, please use contact us here.
If you do not find the answer to your question listed in our FAQs, please visit our 3Community and ask a question. We will do our best to respond as soon as possible. If you prefer, you can contact one of our agents directly through chat.
If you wish to submit a suggestion on how we can improve our service, or if you are unhappy with the service you have received, please contact us.
If you do not find the answer to your question listed in our FAQ's, please visit our 3Community and ask a question. We will do our best to respond to your inquiry as soon as possible. If you prefer you can contact one of our agents directly through the chat link provided.
You'll find general information about us here, including our services and how to get in touch.
Find answers and connect with the Three community. We are here to help and the members of the Three Community can answer your questions.
Can’t find the answer you’re looking for in our FAQs? Try asking over on our 3Community, we’ll get in touch with you as soon as possible. You can also call us Monday to Friday between 08.00 and 20.00, Saturday and Sunday 08.00 to 18.30 and Bank Holiday 09:00 to 18:30 on Freephone 1913.
If you have questions about the 3Money Prepaid MasterCard, click here.