Frequently Asked Questions

Find the answer to the most commonly asked questions.
Have a question? Take a look at our FAQs below.
Bill Pay

You can view your current or past bills by logging onto your My3 account, either via web or the My3 app.

There are several ways to pay your Three bill:

  • Log in to your My3 account, either via web or the My3 app.
  • Call 1913. Press 1 for Billing & Payments, then press 1 again to pay your bill.

Bill pay customers can check their usage, remaining calls/texts/data and more by logging onto their My3 account, either via web or the My3 app.

If you have a query about your bill, we recommend logging on to your My3 account to view the bill, where you will see a breakdown of your bill charges. You can find information on understanding your bill in our blog Understanding your Bill.

Alternatively, contact us at, and we’ll be happy to go through your bill with you.


There are several ways to top up your phone:

  • Use our instant top up service – all you need is your phone number and a payment card.
  • My3 – you can top up using our My3 online service or the My3 app (available for iPhone and Android).
  • Dial 1744 and follow the instructions.
  • Purchase a top up voucher from any Three store or participating retail outlets. Follow the instructions on the voucher.

Prepay customers can check their balance by dialling 1745. Alternatively, log on to your My3 account online or via the My3 app.


If you wish to submit suggestions on how we can improve a service or share a great Three experience, please contact us here.

Alternatively, you can contact one of our agents directly through chat.

If you wish to submit a suggestion on how we can improve our service, or if you wish to make a complaint, please contact us.

Code of Practice

You'll find general information about us here, including our services and how to get in touch.

Ask the Community

Find answers and connect with the Three community. We are here to help and the members of the Three Community can answer your questions.

Still can't find the answer

Try asking a question over on our 3Community. You can also call us on 1913, Monday to Friday between 08.00 and 20.00, Saturday and Sunday 08.00 to 18.30 and Bank Holiday 09:00 to 18:30, or chat with us at

If you have questions about the 3Money Prepaid MasterCard, click here.

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09:00 - 18:30 Bank Holiday