Check for upgrade

You can get a new phone upgrade at the end of your current contract. Customers who’ve reached at least 22 paid months of their 24-month contract. Or customers who’ve had a SIM Only contract for over 6 months can upgrade to a new phone. 

If you are in the last 2 months of your contract, check to see if your My3 account has automatically offered you an upgrade. This is not available for business customers

This depends on how long is left on your contract. If your contract ends within two months, we should be able to do something for you. Contact our care team at 1913 to know more.

No, you can add the price of your upgrade to your bill and pay for your new phone this way.

If you upgrade before 3 pm, Monday to Thursday, we’ll do our best to get your phone delivered the next working day. Sometimes this may not be possible due to logistical issues. In such a case, it should take no more than 3 working days.