Tirlán cuts costs and boosts efficiency With Three’s hosted unified communications

Tirlán operates over 50 Agribusiness sites in Ireland. Three was and is the incumbent mobile provider. In 2012 Tirlán put its fixed and mobile business out to tender to see if it could harness the benefits of a single comms provider. Challenges included an ageing PBX infrastructure across multiple locations which were proving expensive to maintain. There was no connectivity between its 50+ branches which meant that inter branch telephone calls over the public network were costly.

“The big wins for Tirlán were cost reduction, consolidation of services, improved connectivity and access to state of the art business telecommunications.”

Denis Walsh, Head of Procurement, Tirlán.

A Collaborative Solution from Three

Tirlán selected Three for its combined fixed and mobile solution across 200 users. Launched in collaboration with Cisco, Three’s hosted unified communications solution allows businesses to combine their fixed and mobile telephone, voicemail and instant messaging into a single managed cloud-based service with no upfront capital expenditure. The service is charged on the basis of a monthly rental per user for the service. “Three’s Unified Communications eliminate the need for organisations to have expensive PBX systems or line rental on site”, comments JF Michel, Three account director for Tirlán.

Three unified communications provide the opportunity to implement the latest communications and technology and move away from legacy systems without having to make large investments in equipment or licences."

Reduced Expenditure and a Connected Workforce

Following implementation of Three’s hosted unified communications, Tirlán has seen a significant reduction in its telecommunications costs. Inter-branch calls throughout the country to both mobile and landlines are now included in the fixed monthly charge.

"But this is not just about cost but boosting customer service and the efficiency of the business," comments Denis Walsh. "If a customer has a particular query, it can be routed to a specialist or expert in the appropriate branch without having to pay for the transfer call. Another benefit is caller line ID (CLI) which makes it easy and quicker to get back to a customer."

Single Number Reach is a great facility which boosts service and availability to customers. "An employee can take a call even if he or she is not at their desk but in the store or out in the yard."

The business telecommunications costs are fixed, no matter how busy the company gets. Because of the cloud computing model, Tirlán has access to the latest business telecommunications infrastructure with no cash draining upfront capital expenditure.

Reflecting Three’s capabilities as a total business communications provider, Tirlán has also installed Three’s fixed Wireless Leased Line, using Three licensed spectrum, across ten locations. This provides high level redundancy and back up.

"Innovation is in our DNA and a core philosophy is to leverage all aspects of the latest technology to the fullest extent possible. Three is an important business partner in that programme." – Denis Walsh, Head of Procurement, Tirlán.