Enhanced SLA

With our Enhanced SLA, you have peace of mind in knowing that your line will be back up and running again within hours.

 

Get in touch

We would love to discuss your business needs and answer any questions you may have.

  

1800 200 017

or

Benefits Of Enhanced SLA

Peace of mind

Should you experience a line fault on your telephone line.

Less Downtime

Ensures your Broadband service will be back up and running if the line becomes faulty (PSTN Only).

Reduces Service Disruption

Leaves you with the assurance that you will be back up and running within agreed SLA.

Less Risk to your Business

Minimises the risk of lost revenue, lost customers or customer dissatisfaction.

 

Choose an SLA that’s right for your business

8Hr SLA
PSTN

€2.50

per PSTN per month
8Hrs response & repair time
Mon-Fri
8:30 to 17:00
hours of coverage

8Hr SLA
BRA

€3.50

per BRA per month
8Hrs response & repair time
Mon-Fri
8:30 to 17:00
hours of coverage

Assist Plus
(ISDN FRA/PRA)

€42.33

per PRA/FRA per month
8Hrs response & repair time
Mon-Sat
8:30 to 17:00
hours of coverage
Within 2 hours of initial reporting progress reporting

Premium Assist
(ISDN FRA/PRA)

€84.65

per PRA/FRA per month
4Hrs response & repair time
24/7
365
hours of coverage
Within 2 hours of initial reporting progress reporting

Terms and Conditions:
Fault Types excluded from SLA

  • Where continuous access to the customer premises is not available to engineer at reasonable notice, for the purpose of conducting diagnostic tests between the network and the customer CPE.
  • Where the fault is caused by third party activities such as cable damage.
  • Where the fault is caused by severe weather conditions such as storms, flooding or lightning.
  • Where a fault occurrence is due to changes in Customer provided apparatus, or due to the malfunction of any element which is owned or maintained by the customer.
  • Where a fault is reported and no fault is detected when the service is tested from end to end.
  • Any period of scheduled outages notified.
  • A failure of the Customer to allow access to premises or equipment when requested.
  • The Customer failing to operate the service in accordance with Three terms and conditions for the provision of the service.
  • A failure of the customer to report the fault in accordance with the fault reporting procedures specified under “Fault Reporting”.
  • Faults relating to the use of non-type approved or CE certified equipment by the customer.