Who Put that 15 Year Old PBX in My Comms Room?

Stephen Mulligan
On: 25 Sep 2015
Share this post

Time and technology have moved on. As a point of reference (and maybe to make you feel old), when you bought that PBX in 2000, here were some of the IT realities at the time…

  • Facebook, Twitter, Instagram, LinkedIn, even MySpace didn’t exist.
  • Google was a search engine, not a verb. It was a new one and a good one, but just a search engine. Like Ask Jeeves and Yahoo.
  • IE 5, Netscape 6 or Opera 4?
  • Google Maps? Dream on. YouTube? Not a bit of it. Encarta on a CD-ROM was your Wikipedia.
  • You could have a game of Snake on your Nokia 3310. The Smartphone wasn’t even a thing.
  • You could connect your Nokia 7110 to the internet using WAP while pretending you were Neo from the Matrix (I know Neo used an 8110, but no one really had one).
  • The iPod, iPad, Android. Nope, nope and nope. You might have had an MP3 player, but it wasn’t pretty. You might have even had an iPaq but to connect it to the internet, you had to use your phone as a dial up modem. iTunes was still a year away.
  • Wi-Fi. Wi-What? 3G or 4G? Pure science fiction.
  • Flat screen TV? Sure, you have 10 grand to spare?
  • Stream video on demand to your TV? Sure you may as well get on your hover board.

Meanwhile back in 2015…

Where hover boards are real, TVs are thinner than supermodels, cars drive themselves and phone systems are now available as a service. Isn’t the future great? While most of us haven’t yet gotten our hands on the Lexus Hover Board or a Tesla self-driving supercar, the phone system as a service is here and it’s very real. What does it mean? Well, a couple of things:

  1. You no longer have to have any PBX hardware in your comms room. That’s kept in the cloud for you, safe, secure, backed up and always patched and up to date.
  2. Your new phones plug into your network, just like your laptops do. You don’t need to manage a separate phone network any more. Moving desk? Just bring your phone with you and plug it back in. No comms room changes or re-patching required.
  3. Dial tone and voicemail? Of course, but so much more besides. This is Unified Communications as a Service. Your mobile can simultaneously ring with your desk phone. You can send and receive virtual faxes via email. Your voicemails arrive as emails. You can have an 8-person conference call at any time – no booking required. You can have an app on your phone that can act as your extension over Wi-Fi or 4G.
  4. If you have multiple sites, you can short-code extension dial between them all at zero cost.
  5. Simply plug your phone into your home broadband and your extension is now at home.
  6. Setting up a new office? Just connect it to the internet, plug in the phones and away you go.


You served us well PBX, but alas it is time for us to move on.


Dead and Aging PBX