It’s free, easy and fast. All you need is proof of ID and address to enjoy higher balance, withdrawal and deposit limits, international ATM use and lots more. Open the app, click ‘Upgrade Your Card’ and follow the steps, or click the link below.
1. A photo of one of these IDs: passport, driving licence or Garda Age Card.
2. A photo of one of the following proofs of address: vehicle registration document, tax notification document, utility bill, landline phone bill, TV licence bill, bank or credit card statement, home or motor insurance certificate.
You can upgrade your card by submitting images of the required documents by email to firstname.lastname@example.org or online on the 3Money site or in the app. Log in and click Upgrade Your Card. You’ll need to provide high quality images of the documents showing your ID and proof of address. You can use any of the following documents:
For your ID document:
For your proof of address document:
It normally takes about two working days to upgrade your card if all the documents are correct, and remember you’ll need to submit high quality images for the upgrade to be approved.
When you first buy your card, the maximum daily top up is €350 with an annual maximum of €2,500. If you don’t upgrade your card, you can’t top up by bank transfer or transfer funds to any other customers. You can only withdraw money from ATMs in Ireland, and you’ll only be able to transfer up to €1000 to your bank account over the lifetime of the card.
Upgrading your card (by providing proof of ID and address online) allows you more freedom. Your daily top up limit is increased to €500 and the annual top up limit is €25,000. You can transfer funds to any other customer who has also upgraded their card, withdraw cash from international ATMs and there’s no limit to the funds you can transfer from your card to your bank account.
There are a few ways to top up:
Log in to the 3Money site or app and click on Wallets. Set up a new Wallet and give it a name. If you like, you can set a target amount and date to track your progress.
Whenever you want, you can move money into the Wallet from your 3Money card (or from another Wallet). You can only spend money that’s on your 3Money card, so the money in your Wallets can’t be spent until you move it back to your 3Money card. There’s no charge for moving money between your card and the Wallets.
To report lost/stolen cards from 9am to 6pm Monday to Friday, excluding bank holidays, LoCall 1890 812 102. From abroad, call +353 61 203357. Outside these hours, you can log in to the site or app. To report a lost or stolen card, simply click the lost /stolen option and follow the instructions. Your card will be cancelled immediately and our Care team will contact you afterwards to arrange a replacement card.
Make sure you email the Care team at email@example.com from the email address you registered with us, or the Care team won’t be able to respond to your query.