O2 and Three have come together

O2 and Three have come together

O2 and Three have come together to create a stronger network. So for customers previously on O2, wherever the O2 logo once appeared, you will now see the Three logo – in stores, online, on your phone and your bill or top up receipt. Although the logo has changed, your contract, coverage, care and terms remain the same. And from June 2015 you can enjoy exciting developments like improved data coverage and superfast 4G. For Three customers, our front-line Customer Care has moved to Limerick and it will be supported by a brand new centre in Waterford and our current team in India. As well as that, we will continue to roll our super-fast 4G out over the coming months.

FAQ Videos

What now?

It’s likely that you have some questions, so we’ve put together a list of some of the most frequent ones we’ve been asked so far. If yours don’t appear here, remember you can always get in touch via: Twitter - Community.
 

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Quick Questions.



Has my coverage improved?
We’re continuing to invest in building a state-of-the-art 4G network to ensure even better coverage right across the country.

Has my price plan changed?
Don’t worry; there has been no change to your price plan. Your contract and benefits remain the same.

If I had free 3 to 3 calls, will I now be able to call people previously on O2 for free?
If you previously had free 3 to 3 calls as part of your price plan, you can now call mobiles previously on O2 for free within your price plan.

Have my broadband speeds improved?
Our combined capabilities mean we’re equipped for the fastest possible 4G rollout. We’re currently working to create a super-fast network for all our customers providing even faster broadband speeds.

Have my terms and conditions changed?
No, we’re happy to assure you there has been no change to your T&Cs. Your contract remains the same.

Do I have to get a new number?
No, your number remains the same as before.

Do I need a new SIM?
No, you don’t need a new SIM; everything remains the same for you.

Is customer care moving to Ireland?
Three’s front line customer care has been moved to Ireland. Along with our Limerick Customer Care centre we have recently opened a second centre in Waterford to help deliver market-leading support and services. Our India based centre will continue to support the two Irish-based centres.

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