Contract FAQs

Three customers may be contracted to two different entities, Three Ireland (Hutchison) Limited ("Three") or the former O2 company Three Ireland Services (Hutchison) Limited ("Former O2").

Post Pay

  • a) At the time of signing up
  • b) During the lifetime of the contract

The terms and conditions of your contract can be found on www.three.ie. Please see http://www.three.ie/terms-conditions/.

Three customers agree to Three terms of service at the time of signing up.

Three customers signing up in Three stores receive a key summary terms document incorporating the Three terms of service which is accessible during the lifetime of the contract.

Three and Former O2 customers signing up via distance channels receive confirmation of the contract in durable format (email) which is accessible during the lifetime of the contract. The confirmation of the contract includes links to the terms and conditions of the Three terms of service.

Former O2 customers signing up in a Three store receive a customer agreement at the time of signing up which includes terms of service which is accessible during the lifetime of the contract.

Device charges are listed on three.ie for Three and Former O2 customers signing up online. For telesales customers any charge up front for the phone is mentioned on the call and listed on three.ie. In each case the device cost is listed in the email sent to customers including the durable confirmation of their contract.

For Three and Former O2 customers signing up in store device prices are made available in store.

The prices for the service for Three and Former O2 customers are available via our Price Guides on www.three.ie.

Yes, you do own the phone once it has been delivered to you.

Yes. However, you will be required to pay an early termination fee if you exit the contract within your minimum term (see answer to "If I exit the contract early, is an early termination fee owed for the phone and service? If so, how is this calculated for each?" below).

If you are a Three customer and wish to exit the contract within your minimum term and unlock your phone so that it can be used on other networks you will need to pay a handset unlock fee, which is an amount equivalent to the early termination fee (see answer to "Is there a charge for unlocking my phone, and if so why?" below).

For the avoidance of doubt, Three customers will not be required to pay the early termination fee in addition to the handset unlock fee in such circumstances – they are alternatives depending on whether you wish to: a) exit your contract early without unlocking your handset, or b) exit your contract early and also unlock your handset.

Former O2 customers wishing to exit their contracts early and unlock their phone so that it can be used on other networks will need to pay the early termination fee.

  • a. If 18 months early
  • b. If 12 months early
  • c. If 6 months early

No. However you may have to pay an early termination fee or handset unlock fee. For further detail, see answers to:

  • "If I exit the contract early (before the end of the minimum term), do I own my phone?"
  • "If I exit the contract early, is an early termination fee owed for the phone and service? If so, how is this calculated for each?"
  • "Is there a charge for unlocking my phone, and if so why?"

If you exit your contract before the end of your minimum term, an early termination fee is applicable to the service. The early termination fee is a lump sum equivalent to the total of all the monthly charges due for the remainder of your minimum term.

As stated above in our answer to "If I exit the contract early (before the end of the minimum term), do I own my phone?", a handset unlock fee (an amount equivalent to the early termination fee) will be required if you are a Three customer and wish to exit your contract within your minimum term and unlock your phone so that it can be used on other networks, but you will not be required to pay the early termination fee in addition to the handset unlock fee.

Devices which can be used to access Three services are locked to our network.

You need to contact Three in order to unlock your handset. If you contact us to request that your handset be unlocked from our network, we will arrange for your handset to be unlocked in an authorised manner.

If you are a bill pay customer of Three who has completed your contractual minimum term, we will issue a handset unlock code free of charge provided your account is not currently suspended. If you are a bill pay customer within your contractual minimum term, you will have to pay a handset unlock fee, which is a lump sum equivalent to the total of the monthly charges still remaining of your minimum term (amount is equivalent to the early termination fee).

If you are a bill pay customer of Former O2, we will issue a handset unlock code free of charge unless your account is currently suspended and / or you have an overdue balance on your account.

Please see www.three.ie for details on the steps necessary to obtain your handset unlock fee. For Three customers, please see the “Small Print” terms and conditions and Price Guide for the relevant details, which are accessible from www.three.ie. For Former O2 customers, please see the “General Terms” terms and conditions, also accessible from www.three.ie. The steps required for both Three and Former O2 bill pay customers are consolidated in the “Three Unlocking Policy” document published on our website, accessible via a link on the footer.

You need to contact Three in order to unlock your handset. If you contact us to request that your handset be unlocked from our network, we will arrange for your handset to be unlocked in an authorised manner. See answers to "Is there a charge for unlocking my phone, and if so why?" and "Where can I find information on the process and charges for unlocking my phone?" for further details on the process.

We aim to provide the unlock code as soon as possible. Depending on the phone manufacturer, provision of the code may take up to 14 working days.

Prepay

  • a) At the time of signing up
  • b) During the lifetime of the contract

Three and Former O2 customers are provided with the applicable Three terms of service at the time of signing up in a retail store. The terms of service include a link to the terms and conditions of the contract.

Three and Former O2 customers signing up via distance channels receive confirmation of their contract in durable format (email) which is accessible during the lifetime of the contract. The confirmation of the contract includes links to the applicable terms and conditions of the contract.

Yes, you do own the phone once it has been delivered to you. If you wish to unlock your phone so that you can use it on another network, certain top-up requirements need to be met for prepay Three and Former O2 customers. See answer to "Is there a charge for unlocking my phone, and if so why?" below for further details.

Devices which can be used to access Three services are locked to our network.

You need to contact Three in order to unlock your handset. If you contact us to request that your handset be unlocked from our network, we will arrange for your handset to be unlocked in an authorised manner.

If you are a Three prepay customer, you must have topped up by at least €130 in order to receive the handset unlock code. If you are a Former O2 prepay customer, you must have topped up by at least €150 in order to receive your handset unlock code.

Please see www.three.ie for details on the steps necessary to obtain your handset unlock fee. For Three customers, please see the “Small Print” terms and conditions and Price Guide for the relevant details, which are accessible from www.three.ie. For Former O2 customers, please see the “General Terms” terms and conditions, also accessible from www.three.ie. The steps required for both Three and Former O2 prepay customers are consolidated in the “Three Unlocking Policy” document published on our website, accessible via a link on the footer.

You need to contact Three in order to unlock your handset. If you contact us to request that your handset be unlocked from our network, we will arrange for your handset to be unlocked in an authorised manner. For further details on the process, see above answers to:

  • "How can I unlock my phone so that I can use it on another network?"
  • "Is there a charge for unlocking my phone, and if so why?"
  • "Where can I find information on the process and charges for unlocking my phone?"

We aim to provide the unlock code as soon as possible. Depending on the phone manufacturer, provision of the code may take up to 14 working days.