Three Cookie Policy

Three respects the privacy of all visitors to our website and users of our applications. This Cookie Policy outlines our policy concerning the use of cookies and similar technologies (“cookies”) on Three.ie, other websites we provide and in Three applications that you may download to or access on your devices (collectively our “website”).

We may update our Cookie Policy from time to time to reflect any changes in technology or legislation which may affect the way in which cookies are used by us and how you as a user, can manage them. By continuing to browse our website you are agreeing to our use of cookies.

What are “cookies”?

Cookies are small text files that are used to perform certain functions and remember visits to a website. There are 2 distinct types of cookies – session cookies and persistent cookies. A session cookie is only accessible while your browser is open, and is deleted as soon as you navigate away from our website. A persistent cookie can remain on your computer for a pre-defined period of time, or until they are forcibly deleted. Other technologies including pixels, web beacons or local storage also store and retrieve data on a device and are similar to cookies. A further explanation about cookies is available on:http://www.allaboutcookies.org/

How do I manage or refuse cookies?

If you do not want any information collected via a cookie you can use your in-built browser or device settings to deny or accept individual or all cookies. The procedure varies depending on browser or device so please visit your browser or device's help section for more details. You can opt out of behavioural advertising via these means with an "opt-out cookie" by visiting www.youronlinechoices.com/ie/your-ad-choices

Please be aware that some functionality on our websites requires the use of cookies, and as such, disabling these may result in a deterioration of service (for example, when adding products to your basket for checkout).

How Three.ie uses cookies?

We use information gathered from cookies to help improve your experience on our website. For example, they help us to identify and customise the experience for you, or to determine the most relevant related products to show you when you're browsing. The list below details how we use cookies on our website:

Strictly necessary, Functionality and Session cookies

Strictly necessary: These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. Examples of necessary cookies we use are JSESSIONID which is used as part of security to access the website or X-Mapping- which is used to route data and page requests to the correct server. These cookies are deleted when you close your browser.

Functionality: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). An example is stack_ch which allows us to track your entire journey on our website.

Session cookies: These are used to maintain your session when you sign in on My3, or when purchasing a product through our online shop. If you choose to deny this cookie, this will affect your ability to purchase online or to remain signed in on your account online. An example of a session cookies is PHPSESSID. The PHPSESSID cookie is set by our website to enable it to store state data. It is used to establish a user session and to pass state data via a session cookie. It helps maintain a logged-in status for a user between pages.

Third party cookies

We use cookies served by third parties in order to improve our website; personalise your experience; and understand how our website is used. We also use cookies to make our advertising on other websites more relevant. As described in our Privacy Policy, we may combine data collected about you from other sources (e.g. your contract type and length) with data collected via third party cookies to show you more relevant adverts on and off our website.

Using information collected about you for advertising purposes is known as targeted or behavioural advertising and you can opt out of this behavioural advertising with an "opt-out cookie" by visiting http://www.youronlinechoices.com/ie/your-ad-choices or by using the specific opt-outs listed below. If you choose to turn off online behavioural advertising it does not mean you will no longer receive online advertising, it means that the advertising you see may not be tailored to your interests or preferences on the web browser you are currently using.

A list of third party cookies is as follows (Please note we are not responsible for the content hosted on third party sites listed below):

Google Analytics & Adobe Omniture tracking cookies

This cookie is used to recognise repeat visitors to our website. These cookies may contain some anonymous data such as the method you used to enter the website, the path you took within the site, individual pages you viewed and any options that you selected along the way.

Cookie More information
Google Analytics
(__utma, __utmb, __utmc, __utmz)
Google Analytics cookies are used to collect anonymous information about how visitors use our website. We use the information to compile reports and to help us improve our website. The information collected is anonymous and includes the number of visitors to the website, what pages they visited and where they have come to the website from.
More information is available on: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Adobe Omniture
(s_vi, s_sq, s_cc,s_dl, s_fid, s_lv, s_stc, s_schan, s_skw, s_channeltrafic_p)
Adobe Site Catalyst cookies that are used to identify visitors. Information collected includes URLS of pages visited and time spent at each page; searches performed; information about your browser and device and when you clicked on an ad. More information is available on: http://www.adobe.com/uk/privacy/analytics.html

Reevoo cookies

These cookies are used to improve and tailor our third party product review service. These cookies will track customers who viewed product reviews and chose to purchase products online. This provides us insights into products and services that our customers value, and allow us to tailor the products to customer needs.

Cookie More information
reevoo_utma, reevoo_utmb, reevoo_utmc, reevoo_utmz, reevoomark_marker, reevoomark_viewed_products These cookies allow Reevoo to provide its reviews and rating services. More information is available on: https://www.reevoo.com/cookies-policy/

Qualtrics cookies

Three uses cookies to provide customer satisfaction surveys to visitors to our website. These surveys are based on actions taken on our website by a visitor to our website.

Cookie More information
SI_[intercept ID]_intercept Is used to prevent repeated display of the SI Intercept.
QST Multi-purpose e.g. Allows the 'Save and Continue' and 'Prevent Ballot Box Stuffing' options to work.
QSI_HistorySession This is a session cookie which stores what pages a visitor has visited for the current session.
QSIPopUnder_SI_[intercept ID] For the popUnder intercept, tracks which action is being taken.
Survey ID and SurveySessionsTaken For tracking a survey session over multiple pages.

HubSpot Cookies

When you visit certain business sections of our website, our partner HubSpot uses the cookies listed below for functionality, performance and to track visitors. These are listed below and available on: https://knowledge.hubspot.com/articles/KCS_Article/Reports/What-cookies-does-HubSpot-set-in-a-visitor-s-browser.

Cookie More information
__hstc The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). (Expires: 2 years)
hubspotutk This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. (Expires: 10 years)
__hssc Cookie for keeping track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp. (Expires: 30 min)
__hssrc Whenever HubSpot changes the session cookie, this cookie is also set. HubSpot sets it to the value "1", and uses it to determine if the user has restarted their browser. If this cookie does not exist when HubSpot manages cookies, they assume it is a new session. (Expires: Session cookie)
__hs_testcookie This cookie used to test whether the visitor has support for cookies enabled. (Expires: Session cookie)
hsPagesViewedThisSession This cookie used to keep track of page views in a session. (Expires: Session cookie)
hsfirstvisit This cookie used to keep track of a user's first visit. (Expires: 10 years)

Other third party cookies

A list of other third party cookies used by Three is as follows:

Cookie More information
.bluekai.com (bkdc, bklc, bku) BlueKai works with websites to aggregate anonymous activities and enables marketers to provide more targeted online advertising. For more information visit: http://www.bluekai.com/consumers.php and http://www.oracle.com/us/legal/privacy/marketing-cloud-data-cloud-privacy-policy/index.html. A customer can opt out at any time by visiting the following web page: www.bluekai.com/registry. BlueKai cookies are dropped when users log into our website.
.liveperson.net (LivePersonID and HumanClickSiteContainerID_) These cookies are to gather usage data related to a visitor's visit to our website. For more information visit: www.liveperson.com/policies/use-of-cookies
.google.com and .doubleclick.net
(NID, PREF, __ar_v4 and ID)
Google uses these cookies for its products. For information visit: www.google.com/policies/technologies/cookies/
.bidswitch.net (tuuid and c) This cookie has a unique user ID (randomly created by Bidswitch) on the basis of which Bidswitch can remember what banners you have seen and if you have visited the website of an advertiser.
.adnxs.com (anj, sess, uuid2) These cookies are used for re-targeting, optimisation and reporting of online adverts. For more information visit: www.appnexus.com/en/company/platform-privacy-policy
.rlcdn.com (ck1, rlas3, rtn1, dids) Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.
.yahoo.com (B) These cookies are set on pages with the Flickr widget. They can be attributed to both Flickr and Yahoo! (who own Flickr). The B cookies are set for all users. Yahoo! may use collected information to serve you ads based on your web-surfing activity and interests. For more information visit: http://info.yahoo.com/privacy/uk/yahoo/cookies/
.pubmatic.com (KRTBCOOKIE and PUBMDCID) These cookies are used for advertising purposes. For more information or to opt-out visit: http://www.pubmatic.com/platform-cookie-policy.php and http://www.pubmatic.com/opt-out.php
ClickTale (WRUID) This cookie is used to anonymously identify a visitor of the website for the purpose of enabling the ClickTale software to track visitor’s actions across our website.

Additional Cookies

Where required, we will provide further information about the use of any additional cookies on a particular website, application or service when you visit that website, application or service.