3Connect Support

Helping you maximise 3Connect’s features to benefit your business.
Video Tutorials
Watch quick and simple 'how to' videos on easily managing 3Connect.
Calls Flows

Calls Flows

How to set up call flows and map where calls will be routed to.

Call History

Call History

How to view recent calls with additional reporting capability.

Hunt Groups

Hunt Groups

How to create groups that outline where calls are to be directed.

Contacts

Contacts

How to add, search and edit contacts, as well as upload from contact listings.

Dashboard

Dashboard

How to see an overview of users, contacts, voicemails, devices and a call summary.

Federations

Federations

How to generate sub-divisions/ sites within one overall company.

Logins

Logins

How to log into the portal.

Media

Media

How to generate music and voice recordings that are used for your IVR or for calls on hold.

Numbers

Numbers

How phone numbers are linked to extension numbers, people and call flows.

Frequently asked questions
Learn more about managing 3Connect with these answers to frequently asked questions.
All DDIs (Irish, International and fax numbers) need to be allocated by provisioning team. Please contact our Sales Teams on 1800 200 017 to set up new DDIs.
Device stock and MAC addresses database is managed by the provisioning team. Please contact our support team on 1800 800 002 (Option 2).
Administrators can set up new Hunt Groups/Call Flows. Please refer to video "Creating a Hunt Group".
Administrators can assign a device within the «Users» section. Please see video "Adding a device/mailbox to user".
All users can create a voicemail/mailbox. Please see video "Adding a device/mailbox to user".
A blind call forward can be configured creating a new call flow. Please see video "Call Flows".
In order to access call parking dial the extension linked to «park» application. Please see video "Call park call flow" to set this up.
A call can be picked up from another Panasonic phone by dialling: **extension number. For example, to pick up a call that is ringing on extension 1004, "dial **1004".
Within the «Media» section of the 3Connect portal you can upload the following type of audio files: '.wma', '.flac', '.mp1', '.mp2', '.mp3', '.mp4', '.opus', '.ra'.
The number to dial to access the voicemail services is 171 from a registered device on 3Connect platform.
The number to dial to access the voicemail service is: +353 1 524 2020
No. Only a number allocated on the customer account can be used as CallerID for the user.
No. The user will retrieve their password using their username at the 3Connect portal URL (https://portal.3connect.ie)
Please follow the "Forgot password" process on the 3Connect portal at http://portal.3connect.ie
The numbers to dial to access the conference service from a PSTN line are:
IRL: +353 1 485 3438
IRL VoIP: +353 76 603 2851
US-NY: +1 347 527 7466
US-LA: +1 323 984 7325
UK : +44 203 468 5635
ITALY: +39 066 220 7055
FRANCE: +33 182 883 928
DENMARK: +45 89886347
SPAIN: +34 911 230401
AUSTRALIA: +61 280 147 920
NEW ZEALAND: +64 4 488 0327
JAPAN: +81 345 789 205
Helpful User Guides
Get going with 3Connect. These comprehensive user guides will help you easily set up and manage 3Connect.
Call Flows User Guide
Call History User Guide
Call Recording User Guide
Change Your Password User Guide
Conferencing User Guide
Contents User Guide
Dashboard User Guide
Devices User Guide
Documents User Guide
How to Log In User Guide
Mailbox User Guide
Media User Guide
Users User Guide
Voicemails User Guide
Still can't find the answer

From our online support portal to our Irish based customer service team, you can find answers to your queries 7 days a week, 365 days a year.

Technical Support
1800 800 002 option 2

From abroad: +353 61 203 649

Email: ictsupport@three.ie
(Monday to Friday 08:00 to 20:00)
Billing Support
1800 300 202
From abroad: +353 83 333 3 333
(Monday to Friday 08:30 to 17:30)