Three.ie

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Care.

 
 
 
 
Customer Care FAQ's.
Business.Customer Care.
 

Business FAQs.

Below are some of the questions we get asked most frequently.

Email on Three.

What is Email on Three and how can I get it?

Email on Three lets you get your business or personal email directly to your phone.
I's secure, easy and quick to use. You'll get an alert when an email arrives on your mobile and reading and replying to emails is as easy as texting. What's more, Email on Three will synchronise your Outlook contacts and calendar so you always have the latest information at your fingertips.
To check if your phone supports Email on Three call our customer care team on 1800 944 833. They'll talk to you through the setup.

Upgrades.

How do I check if I'm eligible for a phone upgrade?

Our business customer care team will be able to tell you instantly if you are eligible for an upgrade and talk you through the options available. Call them on 1800 944 833.

Roaming.

I travel a lot. How can I cut down on my roaming costs?

If you’re in a country with a Three network you only get charged the home rate for calls or text to Ireland. Receiving calls from anywhere in the world is free and you can use your normal bundles minutes too. Three Like Home countries are the UK, Italy, Austria, Denmark, Sweden , Hong Kong and Australia.

How can I save money on International Calling?

As a valued Three customer, you can make unlimited Skype to Skype calls from your mobile. For an additional small fee you can also use Skype Calls Phones Abroad which gives you discounted international call rates. If you have a mobile that supports Skype but don't have Skype enabled just give our Business Customer Care team a call on 1800 9454 833 and they'll talk you through the steps to set it up.

Can I use my broadband modem abroad?

To see a full list of countries you can use your broadband modem in and to check rates visit our International section and don't forget if you're using your modem in one of the Three Like Home countries (UK, Italy, Austria, Denmark, Sweden, Hong Kong and Australia) you can use your modem as part of your monthly inclusive bundle and if you go out of bundle while roaming in a Three Like Home country normal domestic rates apply.

Webtext.

Is the Webtext service available for Business customers?

Yes it is. Each user on your business account gets 333 free webtexts per month.

 
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