Corrib Foods

Corrib Foods benefit from Three's connectivity solutions.

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Challenges

Established in 1979 Corrib Food Products is a 100% Irish owned company with its head office based near Athenry and a Dublin depot in Ballycoolin. Employing 95, its wide ranging products range from meat and fish to bakery and dairy. Corrib Foods operates a fleet of 40 modern refrigerated vehicles to ensure safe delivery of all its products.

Corrib Foods had a number of important challenges in relation to its business communications. Its location near Athenry was not conducive to good internet broadband access. Secondly, it required much higher and more reliable bandwidth so it could facilitate data transfer back up of all its vital files each night from the Athenry HQ to the Ballycoolin depot.

I’ve been on a productive journey of business communications consolidation with Three. I started with mobile, added landline and am now using them for data and internet.

Colm Lawless, Director, Corrib Foods

Solutions

Corrib Foods had made a number of efforts to solve its issues. It had implemented a fixed leased line from another provider. Reliability and service was poor.

It had implemented a Wireless Leased Line from a second provider. Again, performance and support was proving to be disappointing.

“As an SME I got the impression that we just weren’t that important,” comments Colm Lawless, Director, Corrib Foods.

“I then turned to Three for advice as I had been more than happy with their level of service and support on our fixed and mobile contract.”

Following a review, the Three ICT Business team recommended the implementation of a Managed Network Service using Three’s Wireless Leased Line (WLL) service.

Through its acquisition of O2, Three has a long history and track record in delivering Wireless Leased Lines. Indeed, back in 2010 it was the first mobile operator in the country to launch a Wireless Leased Line service to business, with customers ranging from Arup to the Irish Coast Guard.

Results

The Three WLL is an uncontended product. This means that if the customer buys 100Mb, it’s a fully symmetrical connection (i.e. the same speed both upload and download). There is no outside sharing to hinder performance, no cap on speed and no download or upload limits. Three’s Wireless Leased Lines service offers customers access from 2 MB to 100 MB depending on their needs.

Three’s WLL is available either as a 'Point to Point' line facilitating the transfer of data between two or more offices or as a Direct to Internet service via Three Ireland’s carrier grade network.

Corrib Foods adopted both elements. Three has installed a 20Mb Point to Point Wireless Leased Line at the HQ site in Athenry connected to a 20Mb WLL at Ballycoolin. In addition, it has used the WLL to provide high quality internet access to Athenry through the Three carrier class network. The Three wireless leased lines are dedicated to Corrib Foods. This means a private and secure service, with uncontended access.

“A WLL provides reliability, performance and scalability when compared to traditional contended ADSL links,” points out Brian Whelan (Three ICT Business Specialist).

“As soon as I met the Three ICT Business team I knew this was the right move for me,” comments Colm Lawless of Corrib Foods. “The level of support and quality of the technology were just a different class to my former WLL provider.

“They came up with a comprehensive plan that was easy to understand. And they delivered all the way in implementing it.”

Corrib now backs up its data each night with bandwidth to spare. Internet access at the Athenry HQ has improved beyond recognition.

Corrib Foods operates a team of 10 sales people on the road. “With our former system, emails were being delayed and backing up because of the poor bandwidth,” comments Colm Lawless. “Now we have no issues.”

Having enterprise class internet access now opens up new productivity and customer service opportunities for the company. For example, Corrib is now looking at implementing GPS for the delivery fleet. “High quality broadband is a pre requisite for this and we now have it.”

Because of the importance of internet access to running a business today, Colm Lawless also appreciates the reassurance that the system is monitored and maintained 24x7 by Three’s award winning Technical Service Desk in Limerick.

“I’ve been on a productive journey of business communications consolidation with Three. I started with mobile, added landline and am now using them for data and internet.”

He now has a single account manager and single bill through Three’s comprehensive bill analyser tool for all services.

Colm Lawless is full of praise for the Three’s ICT Business team and service levels. “They were in and out with no messing. In terms of technology, service and performance it was like chalk and cheese compared to our previous providers.”