Posts with Tag: IPT

Sing one song with many voices: how to ensure customers have a consistent brand experience

Business growth is always a good thing, but with it comes the risk of a diluted brand message and inconsistent customer experiences. One way to ensure your business is ‘singing one song with many voices’ is through an enterprise-class communications system - and as Three’s Technology Consultant Stephen Mulligan explains, that doesn’t have to be complex or costly for any size business....read more

Unified Communications and Collaboration: Your customers come first. Let them know it.

Great customer service doesn’t become less important simply because you’re not meeting your customers face-to-face. But it can become more difficult. In the first blog of our series 'Good Relationships Start With Good Communications', Owen Kirwan of Three Ireland reveals how you can improve customer relations by ensuring customers can always speak to the right person at the right time....read more

Voice is Still the Killer App

Look, don’t get me wrong. I’ve been a staunch, vocal and unapologetic advocate for Unified Communications (UC) goodies like Instant Messaging, Presence, Video, Social Media, etc. for nearly 10 years now. Just read my other blog posts if you don't believe me....read more