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'Spam' is any unsolicited and generally unwelcome commercial communication used for direct marketing purposes where the person who receives the message has no existing or prior relationship with the sender of the message. In the case of mobile phone customers, Spam can take the form of unwanted text messages, picture messages and emails. Most companies or individuals that send Spam are trying to sell something or promote a new product, service or competition.
Three guards its customers' personal details and does not share these details with third parties for their marketing purposes. Third parties can obtain your details in a number of ways. For instance, your details may be obtained through using other services they offer such as purchasing ringtones or on entry into a quiz or promotion. When your details are obtained it is a legal requirement that you are given the opportunity to opt out of receiving communications. Any subsequent communications should include contact information and details on how to opt out.
Customers can forward suspected Spam messages free of charge to 50035. After investigation, Three will report cases of suspected Spam to the appropriate authorities such as RegTel and the Data Protection Commissioner for further investigation.