Three Ireland (Hutchison) Limited Privacy Notice.

  1. We will process your personal information in accordance with this Privacy Notice; our website and app privacy policies and cookie policies available from the app or website you choose to visit; and the policies provided with any optional extra services you sign up to. Please read all of this Privacy Notice and feel free to contact us at the address below with any questions.
  2. Whenever you provide us with personal information about yourself you agree that it will be true, complete and accurate. You must tell us if this information changes. Where you appoint an authorised contact to your account, you are solely responsible for keeping his or her details up to date, including removing that contact from your account when he or she is no longer your authorised contact.
  3. If you provide contact details of someone other than you (including email, telephone number or address) you must tell us. Until you tell us we will be entitled to assume that these contact details relate to you and you will hold us harmless from any claim made by you or any third party relating to us relying on you having authority to process this data as if it related solely to you (including for marketing and enforcing the agreement).
  4. If we reasonably believe that you have supplied us with false or inaccurate information, or if we suspect fraud, we may delay your Connection, reject your application request or suspend your access to Three Services until an investigation has been completed to our satisfaction.

Your Information

  1. By ‘Your Information’ we mean personal data that is provided by or about you as a result of any application or registration for, and use of Three Services, any optional extra services you choose, any website or apps you chose to engage with or any contact with us or our agents, partners or service providers. It may include your name, current and previous address(es), date of birth, telephone and other contact numbers, gender, email address, the unique code identifying your Device and SIM, your account information including contact history notes, payment details, employment and lifestyle information, bank and credit or debit card information, and information obtained from credit reference and fraud prevention agencies, marketing organisations and those who provide services to us.
  2. While you are a customer of Three, we will also acquire and will process information about your use of Three Services, including Location Data and your Communications Data, with your permission (where required).
  3. Where you use or interact with our websites, apps or extra services, those privacy policies and cookies policies explain what data we collect and how it may be used. This data may be combined with other data we collect about you for the purposes described in those policies and this Privacy Notice.
  4. Some of the information we collect about you may be classified as ‘sensitive’ (such as visual or hearing impairments) and we will ask your permission if we wish to use or share this information.

Use of Your Information

  1. We may process Your Information for a number of purposes including:
    1. Credit Referencing, Identity Checks, Payment Default and Fraud Prevention.
      1. If a Bill Pay account customer, we will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register, to help us to decide whether to accept your application or future applications, and to verify your identity. The agency will record details of our search and your application whether you are accepted or not.
      2. We will use a combination of credit scoring and/or automated decision making systems when assessing your application. This information may be used for debt tracing.
      3. If a Bill Pay customer, we will also disclose details of your agreement with us, the payments you make under it, account balances and information about any default, dispute, and debts to credit reference agencies. We will also disclose details of any change of address reported to us or of which we become aware.
      4. Credit searches and the information supplied by us and held by credit reference agencies is used by us and other organisations to help make decisions about other credit applications by you or other members of your household with whom you are linked financially to trace debtors, recover debts, to prevent and detect fraud and to manage your account.
      5. Where we deem it appropriate, we may also check and share your details with fraud prevention agencies who will record details of any false or inaccurate information provided by you or where we suspect fraud (whether a Bill Pay or Prepay Customer). Records held by fraud prevention agencies will also be used by other organisations to help them prevent fraud against you and other organisations who make decisions on motor, household, credit, life and other insurance proposals and insurance claims for you and members of your household and to help prevent money laundering where applicable. Those fraud prevention agencies may disclose information to law enforcement agencies where requested and necessary for the investigation of crime.
      6. We may also use and share your details for the collection of any debts owed on your account. This may include the use of debt collection agencies to collect debts on our behalf or may include the assignment of debts to a third party company. The assignment of debts will involve the sale of your account information to a third party company – this information may include your name, address and contact data, year of birth, debts owed, payment history and other information necessary to help recover the debt.
      7. We may also pass and share information to other communications service providers and network operators for the detection, identification and prevention of payment default, theft and fraud.
      8. You can ask us at any time for details of the credit reference and fraud prevention agencies to whom we disclose and obtain information about you.
    2. Account and Service Management
      1. to process applications, registrations or orders made by you, to create and administer accounts, to calculate and charge for Three Services, to produce any necessary invoices or billing statements, and to provide customer services including the management of any complaints or queries.
      2. to supply any products, services or information requested by you and/or which we may provide.
      3. for traffic and billing management.
      4. to update your Device remotely ‘over the air’ with software updates and to investigate and resolve any Service related queries made by you.
      5. to process data revealing the geographic location of your Device in order to provide location-based services requested by you and which may be provided by Three or by third parties on behalf of Three, or where you request location based services directly from third parties. Your location data may be transmitted when calling the emergency services in Ireland.
      6. we may monitor and record calls and messages from you and Three Customer Services for training, verification and quality purposes; Please be aware that when you call Three Customer Services, your phone number will automatically be presented to Three Customer Services so that we are able to provide you with integrated customer services and for security purposes. When you contact us via phone, email, webchat or otherwise, we may ask verification questions for security purposes.
    3. Marketing, surveys and keeping you informed
      1. to carry out analysis of your information, in order to develop our relationship with you, to develop and personalise Three Services and to present and deliver these to your Device.
      2. to keep you informed about Three’s services, developments, pricing tariffs, special offers, and any discounts or awards which we believe may be of personal interest to you, or which you may be entitled to. We may keep you up to date (including by automated means) directly to your Mobile or other contact number, by post, email, telephone, by electronic messaging such as mobile text, digital, online and picture message, and voicemail subject to any preferences indicated by you. You hereby explicitly consent to such contact while you are availing of Three Services and for a period of 12 months after you cease to avail of Three Services.
      3. If you do not wish to receive direct marketing information you should contact Customer Services by logging onto, using our LiveChat Service at or from our Contact Us Form Please note that where you opt out of all marketing from Three you will still receive service communications from Three (for example, billing communications).
      4. we may tell you about the products and special promotions of carefully selected partners (subject to your preferences) and allow you to receive advertising and marketing information from them but without passing control of your information to the third party concerned. You can update your preferences at any time as described above.
      5. to carry out market research and surveys . We may contact you for research or marketing purposes (to “win you back” for a period of 12 months after you cease to avail of Three Services.
    4. To carry out activities necessary to the running of our business, including system testing, network monitoring, staff training, quality control and any legal proceedings.
    5. to carry out any activities or disclosures to comply with any regulatory, government or legal requirement or on foot of a binding request (e.g. Court Order)
    6. where you have given us permission we will include your name, address and telephone number in our directory enquiry list and the National Directory Database (NDD) currently hosted by Eircom (as nominated by the Commission for Communications Regulation (ComReg)).
    7. We will automatically list you as preferring not to receive direct telemarketing from third parties. You may wish to contact us if you would like to amend this preference.
    8. we may share your information with other members of our group of companies, and with our, or their, partners, associates, agents and contractors who provide services to us, and for the purposes of pursuing our legitimate interests, including people who are interested in buying our business. These may include people and companies outside the European Economic Area (the ‘EEA’) which consists of the European Union Member States together with Iceland, Liechtenstein and Norway. You consent to us transferring your data outside the EEA. We will adopt measures to carry out these transfers in accordance with applicable Irish data protection law.
    9. we may also use service providers (known as data processors) to assist us in providing our services to you and may transfer your data to them for the purposes of providing such services. Some of these service providers may be based outside the EEA – to process data on our behalf and who provide specific services to us and our group of companies. You consent to us transferring your data outside the EEA. We will adopt measures to carry out these transfers in accordance with applicable Irish data protection law.
    10. we may retain your information for as long as is necessary for the purposes detailed in this Privacy Notice and until charges for services cannot be lawfully challenged and legal proceedings may no longer be pursued. For example, bills are retained by us for financial and Revenue purposes for up to 7 years and other data may be retained until the end of your relationship with us plus 2 years, depending on the type and status of that relationship. Your account information will be kept after your relationship with Three ends to comply with legal and regulatory obligations and we may retain your communication data to comply with State requirements.
  2. If you use Three Services from a country outside Ireland it may be necessary to transfer your information to that country. If that country is outside of the EEA, the treatment of your personal information may be subject to laws and regulations applying in that country and which may not protect your information to the same standards applying in Ireland.
  3. When you make a call, the calling line identity (CLI) of your Mobile (your mobile number) will be displayed on the Mobile of the person you call.
  4. If you do not wish your CLI to be displayed and/or transmitted you should consult your user guide or contact Customer Services. Your CLI cannot be blocked when calling the emergency services, or when sending a text, picture, or video message.
  5. You must keep any passwords and PIN numbers relating to your Three account and Three Services safe and secure. You must not share them with anyone else.
  6. If you find or suspect that anyone else knows your passwords or PIN numbers, or can guess them, you must contact us immediately and ask us to change them. This is your responsibility.

Your Rights

  1. You have the right to obtain a copy of personal data which we may hold about you. Please email or write to:

    Data Protection Manager,
    Three Ireland (Hutchison) Limited
    28/29 Sir John Rogerson's Quay, Dublin 2.

    We may ask you to complete a form so we understand exactly what data you require; request that you provide proof of your identity and residence; and may charge an administrative charge to cover our costs of supplying any data.

  2. You have the right to correct any inaccurate data we hold about you or, where data is no longer required to provide services to you or for other legitimate business purposes, to have data erased. To exercise these rights please contact
  3. If you have any questions about this notice or the way in which your information is processed please email:
  4. If we change this Privacy Notice we will post the amended version on our website so you always know how we will collect, use and disclose your information. See